Question about Pantech Duo Smartphone

4 Answers

Pantech duo problems

Hi there,
i have a pantech duo, and the screen is stuck on the at&t screen? it wont let me get into the main phone screen..i thought about deleting all the files off the phone and putting factory setting files back on it? as in resetting the phone to the way it was? however, i can find a copy of the files anywhere to do this? ive taken the battery out and the phone will start and turn off, just not get past the at&t screen. previous to this? i downloaded a program from so i could edit my home screen settings? also a photo contact option which stopped working, which is when i turned off the phone and it wouldnt restart again. it said there was a file missing to start contact list. i can access the files in the storage and the phone, so like i said..i thought if i could only have the files to restart the whole phone from the beginning, and try and start the phone that way, it might work. out of options and im freaked out i broke this stupidest $500 phone!! please help in anyways u can...sorry if this message either gave to much useless information or not enough useful information. thanks for ur help..

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  • 14 more comments 
  • Anonymous Apr 28, 2008

    same problem

  • Sean_Tex May 15, 2008

    This dame phone freezes constantly. I have exchanged it once because the "FN" key didn't work but the original had all kinds of problems with getting email and accessing the web. Now this new one freezes and I have to reboot to get it working again. Then it can be working fine and without notice it sends all my incoming calls to voicemail but I don't get the new voicemail signal, or I call out and it ends the call immediately. Not to mention the poor camera.

  • Anonymous Jun 18, 2008

    My pantech duo freezes at the AT&T screen

  • elysechuvala Jul 01, 2008

    My phone is stuck on the AT&T screen as well as won't do anything else.

  • metooatl Aug 06, 2008

    what is a sd card??

  • Dontresm Aug 07, 2008

    I have the cell phone hooked up to my computer and it won't change from the at&t screen to the main screen

  • candacewells Dec 17, 2008

    i have the same problem. i took my SD card out, but it still won't work. what can i do?

  • Anonymous Dec 18, 2008

    i have the same problem but i removed my sims card and extra memory stick yet still wont turn on

  • candacewells Dec 18, 2008

    today i tried to delete my messages. after seven hours, i turned my phone off. when i turned it back on, it froze at the main screen. i can't receive or send calls or texts. this is ridiculous. if anyone has had this problem previously please let me know.

  • bnlegit Dec 19, 2008

    Same problem with one phone the camera goes to black screen and takes awhile to even get there, wont take pictures. With my other one it won't go past the AT&T screen. Yeah i know, stupid me for buying a second one.

  • Anonymous Feb 01, 2009

    my camera is black

  • Anonymous Feb 21, 2009

    My phone screen just turned black.

    Im really madd!!

    i have had previous problems with this phone.

    Its suckks.

    It really does.

    If you thinking about getting one, heres some advice, DONT!!

    i have tried turning it off, taking the battey out for 10 minutes, like at&t said to do, and its still blackk!!

    i hate this phone.

    Its Omigosh slow.

    And My razor was suckish, I would rather have that phone backk!!!

    instead of this one.

    Someone give me some advisee!!

  • Anonymous Mar 13, 2009

    my screen just turned completly black is there something i can do ?

  • Anonymous Mar 16, 2009

    screen is frozen on Windows Mobile screen

  • Anonymous Apr 16, 2009

    my screen is black ALL THE TIME and wont change

  • neenee21 May 11, 2010

    Thanks ..psu_07_4life I took the SD card out and deleted unwanted files and my phone

    works fine



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My Phone had the same problem. Atnt said it happens when there is too much data on the phone. You can try soft resetting it which is taking out the battery. There is also hard resetting which takes everything out but I didn't want to do that so I'm not sure how it would be done. I solved my problem by taking out the SD card and turning the phone back on. Then I deleted files in the phone that I don't need. After putting back the SD card I deleted files off of that too. Now it seems to work fine.

good luck

Posted on Jul 27, 2008

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I had this problem once while its on pull the battery out thus performing a soft reset (doesnt delete anything just frees up memory) now what you want to do is do this pllug the phone into the computer and back up all the pics, music files you want onto your desktop then Go to Start> Settings> Security> and select Master Clear. You'll be prompted fo a password, which is by default 0000 (zero, zero, zero, zero). This will alert you that the device will be wiped, click OK and there it goes!

Posted on Jan 03, 2009

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Posted on Dec 21, 2008

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The camera on mine wont work. its just a black screen and wont take pictures.

Posted on Jul 08, 2008

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