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Finished copies on my Brother MFC-9700 not feeding through completely, stalling about a half-inch from the point where they trip the relay. Next sheet, of course, jams.

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  • Jeff4653 Apr 25, 2010

    Appreciate your advice. I think my ancient printer has finally bit the dust. I tried the power recycle and the Print Spooler shutdown, but neither affects the problem, which takes place both when I print a document from the computer and when I use the MFC as a copier. It's clearly a physical problem, not a driver problem, as you predicted, and it's time to swap out the old guy.

    Again, many thanks!


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  • 2,923 Answers

Here are the things that you need to do:

1. Power cycle the printer - disconnect the printer from the computer and from the wall socket for 5 minutes. Then plug it back in.

2. Restart the Print Spooler - click Start > Run or Search > type "services.msc" (without quotes) > hit Enter.

- Locate and click the Print Spooler > click "Stop the service", then after 15 seconds, click on "Restart the service".

3. If same problem occur, uninstall and reinstall the printer driver. Might as well, install the printer into different computer to see if it will do the same thing.

4. If same problem on different computer, you need to contact the manufacturer and have them check if there's a hardware problem on the printer.

Thank you and good luck!

Posted on Apr 24, 2010

  • Melvin Ramos
    Melvin Ramos Apr 25, 2010

    You are welcome!

    Thank you for using fixya


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