Question about Microsoft Xbox 360 Console

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360 no picture

Got the same problem ,sound but now picture, have tried on difernt tv , seems its as you describe, a internal problem , i read the xbox is now a 3 year warrentry , mine is 14 mths old hoe do sort it out i got it from currys , wat is the prosess to send it back . wo do i contact thanks trogen

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  • sdc4491 Jan 31, 2009

    i have the same problem sound and not picture im pretty sure its because of the yellow chord that hooks into the video its worked before so i guess the video part of the chord is broken

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Mine had the same problem for a while but found out that the audio video cable was broken in side the rubber seal. check the video cable by starting at the end that plugs into the 360. then pull it gently in about 5 inch sections all the way down. if this is your problem you will fell the rubber seal stretch because the chords in side are broken. it is possible the chords are broke inside the hard casing part that plugs in to the 360. your best bet is to buy a new one and keep the receipt in case that isn't your problem.

Posted on Mar 25, 2008

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When the xbox is started there is no visual. there is sound but no visual. and no obvious cuts or damages to the video cable. what might the problem be???


there seems to be an internal ic fault casing the picture to demerse try unplugging it for 30 mins then restart it if it still has no picture and i take it you have tried another tv send it in for a service i thinks it has a bad ic chip


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You may need to change your HD settings on the back of the console ( HD setting is actually on cord ) I had that issue when I first went online w/360 . If that does not help u know X box costumer support will repair any damaged system prob. no cost and does'nt take as long as they say.

May 10, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 won't sow the picture but i have sound


try it in another tv with av cable
if u are using hdmi cable try changing the existing cable

if it works in another tv , go changing the setting in the displaysettings and video settiing

Mar 05, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 working thru HDMI working fine. Now no sound & weird pic


it is prolly an internal problem. have to tried connecting the componet cables?

Mar 03, 2010 | Microsoft Xbox 360 Console

1 Answer

I was playing cod 5 on my xbox picture quality rapidly deteriorated so i turned it off when i turned it back on i had no picture and no sound through hdmi lead so i tryed standard lead i had sound but no...


Could be something as simple as the wrong settings on the TV/360. Also it could be an internal issue, generally associated with the (H) ANA chip (the chip responsible for E74) as it handles the video output. If it's not the settings, and if the console is under warranty send it in to MS. If not, find a reputable person to help you out.
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Dec 18, 2009 | Microsoft Xbox 360 Console

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Log in to your XBox live account and sign up to return your box for service. Even if it is out of warranty Microsoft has been fixing them for free including covering shipping. Our box just went through, took 11 days total.

Jun 21, 2009 | Microsoft Xbox 360 Console

1 Answer

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This might not help everybody but it might be a cheap fast solution to the "Xbox 360 no picture but sound ok" problem. I have old refurbished 360 that has had no problems at all. SInce I got it have used it with powerwave cooler attached to the back. This cooler has seperate Outputs for Vga, SVga, audio, component and av. Don't need the microsoft cable at all just standard cables. Always had it plugged in with VGA or SVGA cables and got great picture. I bought new 360 and put the old one in bedroom with old tv which only has av inputs. Got shocking picture that was unwatchable but sound was good. Tried all ways but no different. Seems the xbox plug has problems. If you get the powerwave cooler it splits the xbox output socket in to seperate outputs for everything so you can use it with Vga or Svga cables if your tv has those inputs and it should work fine. Only seems to be the standard AV outputs that have problems. Haven't tried the componet leads but I guess they might work as well. If you only have the old yellow, red and white AV inputs on your tv this wont help you but if you have the other types of inputs it might fix it. The powerwave cooler you should be able to buy for under $20 so it could be a cheap solution for this problem everyone seems to be getting lately. It works for me at least so get one and give it a try.

Jun 16, 2009 | Microsoft Xbox 360 Console

2 Answers

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well if there is no red light on your xbox 360 all is fine its the video cord i suggess you buy a new one thanks nick

Jul 05, 2008 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 wont show a picture but it has sound


try using a different input on the tv or a different tv. make sure that you used a totally different av cable. if this all fails then you have an internal hardware failure

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3 Answers

Sound But No Picture


This Just happened to me. There seems to be a lot of solder issues with the 360. I bit the bullet and tried the towel trick, where you over heat the 360 for about 20 min. I Let it cool for 20 more min, and it now works fine, I have a inner cooler now to keep from overheating again.

Jul 31, 2007 | Microsoft Xbox 360 Console

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