Question about HTC Hero Smartphone
My new HTC hero Google phone wont connect to my windows 7 laptop. My computer doesn't have a driver for it. I tried online but I can't seem to find one.
As far as I know, you should have HTC Sync installed and running on your PC. It can be found here, anyway.
Hope you are able to sort your problems out.
Posted on Apr 24, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
Hi @fmarcoux260496. I have some troubleshooting steps for you that may get HTC Sync working again!
On your PC, go to Control Panel and click "Add and Remove programs" in Windows 7 and Windows Vista or "Programs and Features" in Windows XP. Double click HTC Sync and choose "Repair."
If Repair does not work and you still get the error, reinstall HTC Sync. To do this, click on "HTC Sync" and then click "Change" or "Change/Remove" and follow the on-screen instructions. Do this for "HTC BMP USB Driver," "HTC Driver Installer" and "Adobe Air" as well. Once that's done, go to http://www.htc.com/ca/support/amaze4g-videotron/downloads/ and download and install HTC Sync. It is under the heading, "HTC SYNC 3.0.5579 FOR HTC AMAZETM 4G ' 15.12.2011". Complete instructions can be found by clicking "More." This will also install the newest HTC drivers and the newest compatible version of Adobe Air.
After you've finished installing HTC Sync, connect your phone to your PC via USB. Select "HTC Sync" from the "Connect to PC" pop up on your phone, and the phone will search for and open HTC Sync!
If you're still seeing the error message, disconnect your phone and perform a soft reset, and then re-connect the phone to your computer. To do a soft reset, just turn the phone off and remove the battery for one minute, then re-insert it and turn the phone back on.
If you still experience problems, I recommend you contact my teammates in Customer Support. You can find their contact information at http://htc.com/support
Please check in and let us know how that helped!
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