Question about Epson Stylus Pro 4800 InkJet Printer

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Does not print

Epson stylus 4800 pro. It was printing dye sub 3 out of 4 colors. I cleaned the capping station and heads put simple green under the heads to soak them, now it prints nothing not even on test print it says the heads are clogged but the heads are not clogged. Help!

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  • Master
  • 493 Answers

Hi,
First of all please check the ink level. If it is not finished try followings:

First try to run a cleaning cycle. To do that:
- Load paper in the paper tray. - Access printer utilities. (Right click your printer icon, select printing preferences and click the utility tab to access printer utilities) - Click the nozzle check icon. - Print to check it.
Then click the clean button to clean the print head. - Try it a few times.
İf it doesn't help you can try to run power cleaning cycle. But it uses much ink. There must be enough ink in the cartridge.
Hope this helps.

Posted on Apr 24, 2010

  • Ibrahim OKTAY
    Ibrahim OKTAY Apr 25, 2010

    Hi again,




    Would you please try to set the “Auto Nozzle Check” option as
    “OFF” using the printer menu.




    To do that:


    - If you already see the “Heads are clogged” message on the LCD
    screen of the printer, to clear it power the printer off, wait 5 seconds and power
    the printer on.



    - Enter the printer setup menu.


    - Press the down arrow untill you see the “AUTO NZL CK” on the
    display.



    - Press enter then select OFF
    (menu toggles between ON and OFF).



    - Press enter to confirm “OFF” is selected.


    - Then try to print.


    I think that
    if the printer doesn’t check the nozzles automatically, it will not give this
    error message then the printer may print normally.





    Hope this helps.






  • Ibrahim OKTAY
    Ibrahim OKTAY May 18, 2010

    Hi Robert,

    You did not answer my comments.

    Is your problem solved? If not waiting your comments.

    If solved the question seems open and pending, would you please accept the solution to close the issue.

    Thank you. Take care.

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Epson stylus 4800 pro. It was printing dye sub 3 out of 4 colors. I cleaned the capping station and put simple green under the heads to soak them, now it prints nothing not even on test print it says the...


most of the time after performing maintenance after receiving an error msg the error messages have to be reset to tell the printer that it can print again

this is 4 procedures depending on your problem one of them should fix it

Procedure 1 We found this procedure to work for the Stylus Photo 1270 type printer, and understand that it also works for the 870 range and even earlier models like the Stylus Color 740. The error is indicated on these printers by all four lights on the printer flashing. Even if you press the power switch on the printer, the lights continue to flash, and the printer does not turn off!
  1. Turn off your printer, ensuring that the print head is at it’s home location and locked in place as normal;
  2. Power off the printer at the wall or by removing the power cable, for at least 20 seconds;
  3. When you restore power to the printer at the wall socket or by reinserting the cable, if the lights come back on straight away, the printer’s power switch was ‘on’ - switch it off and return to step 1;
  4. Hold down the paper-feed button and the button with the ink-drops next to it, and then turn on the printer, still holding the buttons down;
  5. When the paper-out LED flashes, release the buttons;
  6. Press and hold the Cleaning button, until several lights flash - this will take a few seconds (i.e. then release the button);
  7. The printer will now attempt to reset, including resetting the EEPROM memory and running a short (about 10 seconds) cleaning cycle.
Procedure 2
  1. Turn off your printer, ensuring that the print head is at it’s home location and locked in place as normal;
  2. Hold down the paper feed button only;
  3. Turn on the printer;
  4. As the paper feed light starts flashing, release the button;
  5. Immediately hold down the ink-drops button for some 10-20 seconds or until the printer springs into life;
  6. Allow printer to complete it’s processing, then turn off for a few seconds, and back on again for a newly working printer!
Procedure 3 - for 1290 and possibly 890 printers 1290 printer with green (power / data) and red (ink / paper feed) lights flashing alternately:
  1. Switch off printer with panel switch;
  2. Switch off printer at mains switch - leave off for 20+ seconds;
  3. Hold down roll feed and sheet feed buttons;
  4. Switch on at mains;
  5. Switch on at printer panel;
  6. Continue to hold down roll and sheet feed buttons until both green and red lights flash together in synchronisation, not alternately;
  7. Switch printer off and then, after a few seconds, on again at mains switch;
  8. When red and green lights are both flashing in synchronisation, release the roll and sheet feed buttons;
  9. Press and hold down the ROLL FEED button (the one at the extreme left) and keep it down until the machine finishes whirring, cleaning etc and the green light comes on steady;
  10. Release the roll feed button and all should be well.
Procedure 4 - Cheat with Software Reset Methods! There is a software reset method that can be used to reset ink levels. It is recommended to use in Epson service centers. Each printer model has specifyed service (adjustment) program which has such option like Reset Protection Counter when you need to reset the value of Wate Ink Counter. You can learn more about software reset method at this link: About Service Programs.
This programs can be used to reset a number of counters in the printer, etc. Please note that CIS users should probably steer clear of any resetting of cartridge ink levels in the printer, and you will probably need to look for the ‘Protection Counter’. Due to the risks of resetting this protection counter, it may be preferable to use the software once to reset the counter, then uninstall it so you do not inadvertently reset the counter more than once.
According to it’s own readouts, it did reset the ‘protection’ counter... but pretty much did so of it’s own accord. It then seemed to interfere with printing! However, the access to advanced cleaning function control etc looks useful. Nevertheless - use with caution as per the notes above!


hope this helps
Robb

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