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hello, are you sure its green, since this is a black in cart, only thing i can think of is machine not printing black , and the color ink cartridge is contaminated, this would be due to the docking area for the cartridge, on the left side of machine, there are 2 black rubber cups that the ink cartridges move over to seal. sometimes these cups have residual ink, which will contaminate the new inks. clean these black cups, and replace inks
Remove the cartridge and use a damp paper towel, wipe the bottom of the cartridge several times. Each time you wipe you should be getting black streaks on the paper towel. After manually cleaning the cartridge nozzles you will need to use a new tower and wipe the contacts on the back of the cartridge. When this is done reinstall it and run a cleaning and then an alignment procedure from the printer software. You should be printing good again.
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