Question about PfaFF Creative 7570

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Tension has thread caught in it.

Inside the cover of the machine where the tension disks are 'I have thread caught and cannot find out how to get the cover off so I can remove this thread from the tension.

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Hope this helps. In the order I would recommend:

  1. "Floss" the tension disks - this is nothing more than running a heavy thread (12 weight or upholstery) through the thread path, grasping the thread at the spool and the end that is through the needle and "flossing" just like you would your teeth - slide the thread back and forth through the disks/thread path. This will often-times pull through whatever is stuck!
  2. If the thread is more deeply tangled than "flossing" will fix, you CAN remove the top of the machine to better see it. I would, however, recommend you take the machine to a Pfaff-trained tech if this is the case - things that can be damaged if you're not trained on the machine. However, if you're wanting to give it a try (the thread may be easily visible and easy to get to):
    • Remove the stitch lid - there are little metal clips at the base of the lid that you can push outwards to remove the lid - can't get the top off without removing lid.
    • In the well of the machine top are a few screws (2 if I'm remembering correctly). The screws are star-shaped as opposed to Phillips or Flat - special screwdriver is required. Just make sure you don't remove the screw that's holding the bobbin-winding mechanism on.
    • Once the screws are loosened, you'll have to maneuver the top out of it's position - this requires a little wiggling but is not impossible (just impossible to describe how to wiggle it!!)
    • Turn machine OFF and UNPLUG it. Too many electrical connection points you will be working around to take a chance!
    • VERY CAREFULLY... turn the handwheel towards you (never turn backwards) until you are able to view the entire race/thread path. If you can EASILY remove the stuck thread, go ahead and do it. If you have to do too much pulling and tugging, be VERY careful - if the thread is wrapped around the check spring, you may bend/break it.
Again - hope this helps!

Happy sewing,

Posted on May 04, 2008


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