Question about KitchenAid KP2671 Professional 6 Series Stand Mixer

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Kitchenaid 6 qt mixer repair

How to you remove the retaining clips on the shaft of a 6 qt Kitchen Aid mixer?

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A small screwdriver or needle nose pliers will work to remove the cir-clips that hold on the shaft.

Posted on May 31, 2010

  • bokepr Apr 07, 2011

    Right...and how do you do that? I've been messing with those tools for a while now, but can't figure out the correct process.

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You may be in luck.
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I have a Kitchenaid 550 watt 6 qt. stand mixer model #KB26GIXER. I tried to use it this morning and couldn't get the beater blade to lock in place. Isn't there supposed to be a spring and washer...


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Jun 25, 2011 | KitchenAid KP2671 Professional 6 Series...

1 Answer

I need to replace the rotatating column on my KitchenAid mixer.


Hi ALLENJUJU. To replace the agitator shaft will require a significant amount of extra effort, but will be well worth it in terms of gratification and reward for being able to successfully do it yourself. First, I’ll assume your mixer is no longer under warranty. Second, I’ll assume you have your Repair Parts manual on-hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 4 & 5, titled: “Case Gearing And Planetary Unit” which shows you an exploded view of all the mechanical parts and assemblies for your mixer.
I highly recommend the following website that provides you step by step instructions with pictures (worth every bit of a 1000 words) to gain access to your planetary housing and agitator shaft. The mixer displayed is a different model (tilt-up) than yours, but the ‘insides’ are the same.
It would be helpful to have the following tools available as you begin to disassemble your mixer: a flat screw driver, a small Phillips screw driver or a punch drive, a pair of retaining clip/ring pliers, and a hammer.
You will need to remove the Planetary Drip Ring (Illus. No. 42) and Pin (Illus No. 25), which secures the Planetary Housing (Illus. No. 33) to the Center Vertical Shaft (Illus. No 19). (See pictures 6, 7 & 10, 11 from the link).
You’ll need the punch drive or small screw driver with a smaller diameter than the pin, a hammer, steady hands and plenty of patience. Rotate the planetary housing to expose the retaining pin with the vertical (center) shaft.
After removing the Planetary Housing, remove all the residual grease from the 18 tooth Agitator Shaft Pinion Gear (Illus. No. 47), which should expose a Retaining Clip (Illus. No. 61), which will need to be removed. With the Retaining clip removed, the pinion gear and Shim Washer (Illus No. 45) should easily slide off the top of the agitator shaft and you should be able to pull the agitator shaft down through the planetary housing bushing.
Take your new, replacement agitator shaft (be sure you’ve got the lower groove pin ordered, too, and insert through the bottom Planetary bushing. Replace the shim washer, 18 T Pinion Gear and Retaining Ring. Grease up the whole works with new grease, and reassemble the opposite of how you took it apart.
Here are five potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
I hope this helps - hslincoln, Burke, VA
If this solution has been helpful, please rate it, thanks! hslincoln

Mar 16, 2010 | KitchenAid K5SS Heavy Duty Commercial...

1 Answer

I have a Kitchen Aid Professional 600, 6QT, 575 W mixer. I went to use it and the beater and the assembly that it attaches to dropped down in my mixing bowl! What holds this assembly up? I did not find any...


Hi DASCO474. This is not good... From the symptoms you describe your mixer’s Agitator shaft is dropping from the Planetary assembly. Something has caused the retaining clip and pin to break so allowing the agitator shaft to drop.
Fortunately the inspection and troubleshooting of the inside of your mixer is a DITY capability, particularly if your mixer is out of warranty. Just be sure to have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case: KP26M1, and select one of the first two files listed under Parts List (47) (The first file, KP26M1XAZ4.pdf (304.18 KB), is for a -4 series model and the second file, KP26M1XAZ5.pdf (724.41 KB) is for a -5 series with slightly different insides, so make sure you have the correct Parts List manual.)
Turn to pages 4 & 5 entitled “Case, Gearing And Planetary Unit” for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 28, Planetary Assembly and Illus. No. 34, Agitator Shaft. The parts which hold the Agitator Shaft within the Planetary are Illus. Nos. 9, Retaining Pin and 30, Retaining Clip. I suspect these parts have failed and will need to be replaced. Now the real fun begins!

To get to the Agitator Shaft gear you’ll need the following tools: a regular or Phillips screw driver, retaining clip pliers, and a small drift pin punch and a small hammer. After removing the Gearcase Motor Housing (mixer top) you will need to remove the Transmission Housing (Illus No. 4) and remove all the lubricating grease from the transmission housing and gears. This will allow you to remove Illus No. 7, 8, 9 & 10, Retaining Clip, Bevel Gear, Retaining Pin and Worm Gear Follower, respectively.
Once you remove the Retaining Pin (Illus. No. 9) the Planetary Assembly can be tapped down through the Lower Gearcase Assembly (Illus. No 11). With the Planetary removed, you should find all the parts which slide on the Agitator Shaft (Illus. Nos. 30, 31, 32, & 33) and pieces of the retaining pin, which should be loose in the base of the Planetary.
Besides ordering a new retaining pin and clip, you might want to reorder the Transmission Cover Gasket (Illus No. 6), too. You’ll also need to replace the grease you removed with new grease. Do not try to reuse any original grease as it may have ‘debris’ in it. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call).
With your mixer apart and the grease removed from the gears you can check for any other unseemly wear and tear on the gears, too.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’ online (although I’ve seen automotive bearing grease used too – your call). Prices can vary widely between vendors, so do some comparison shopping.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble, determine what’s wrong, order the correct parts and reassemble your mixer.
Good luck. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Feb 03, 2010 | Food Mixers

1 Answer

Kitchen aid mixer drops metal shavings in the


Hi REDLACQUER. Sorry to hear about the metal shavings. This is probably not to best way to take iron in your diet... My first thought would be to ask if your mixer is still under warranty. If you’ve had the machine less than one year, then I’d let KA replace your mixer with a new one. However, I suspect like many who seek assistance from FIXYA.com, your mixer is out of warranty, so what can you do?
Have you been able to find exactly where the metal shavings are originating? From the symptoms you describe, it appears that the planetary/agitator shaft assembly may be rubbing against its housing and generating the metal shavings at higher speeds. Have you noticed any increased noise levels/squeaking/screeching when the planetary rotates? It’s also possible that the planetary is out of alignment and not rotating true. Could the agitator shaft been jarred or hit hard during set up or moving in or out of you storage cabinet? Or the shavings could be symptomatic of other internal gear problems, but that would be the least likely scenario as the mixers internal gears are pretty much self-contained.
The good news is that this can be troubleshot and fixed quite easily (OK, maybe with a little effort) by yourself if you are a DITY type person, and feel adventurous. However, before you start to disassemble your mixer, be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case, KP2671, and select the last file, KP2671XWH3.pdf (325.07 KB) listed under Parts List (24) (check to verify that it matches your mixer model).
Turn to pages 4 & 5, titled “Case, Gearing and Planetary Unit”, which provides and exploded view for the disassembly and reassembly of your mixer, along with all the parts. I suspect your Planetary Assembly, Illus No. 15, is rubbing somewhere against its housing, Lower Gearcase, Illus. No. 24.
To gain access to these pieces you’ll need the following tools: a regular or Phillips screw driver, retaining clip pliers, and a small drift pin punch and a small hammer. You need to remove the Transmission Housing (Illus No. 7) and remove all the lubricating grease from the transmission housing and gears (when removing the grease be on the lookout for shavings in the grease which would indicate excessive gear wear). This will allow you to remove Illus No. 25, 21, 18 & 19, Retaining Clip, Bevel Gear, Retaining Pin and Worm Gear Follower, respectively.
Once you remove the Retaining Pin (Illus. No. 18) the Planetary Assembly can be tapped down through the Lower Gearcase Assembly (Illus. No 24). With the Planetary removed, you can inspect it and the inside of the Lower Gearcase to determine where the shavings originated. Be sure to look closely at the Planetary Gear in the lower gearcase as well as the Agitator Shaft Pinion Gear (Illus. No. 12). That will also identify what parts need to be replaced, which you can order online.
You’ll need to replace the grease you removed with new grease. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). Do not try to reuse any original grease as it may have ‘debris’ in it.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com (for grease). You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Jan 12, 2010 | KitchenAid KP2671 Professional 6 Series...

1 Answer

The power head nose that the mixing paddle snaps into fell off the mixer exposing the nose gear and ring gear inside the head. There is no apparent locking mechanism to hold the plate in place to the...


Hi BOBLUCAS820. From the symptoms you describe, I believe it is your Planetary/Agitator Shaft assembly that has fallen from the ‘head’ of your mixer. More than likely, the retaining pin or clip which secures the Agitator Shaft assembly to the Planetary has ‘sheared’ or broken, allowing the whole assembly to ‘fall’ out of the mixer head.
The good news is that this can be fixed quite easily (OK, maybe with a little effort) by yourself if you are a DITY type person, feel adventurous, and your mixer is not under warranty. However, before you start to disassemble your mixer, be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case, KP2671, and select the last file, KP2671XWH3.pdf (325.07 KB), of the 24 listed under Parts List (24) (check to see it this matches your mixer model).
Turn to pages 4 & 5, titled “Case, Gearing and Planetary Unit”, which provides and exploded view for the disassembly and reassembly of your mixer, along with all the parts. I suspect your errant part is Illus No. 18, Retaining pin. There are two shown on page 4, and possibly Illus No. 25, Retaining Clip.
To gain access to these pieces will require removing the Transmission Housing (Illus No. 7), removing all the lubricating grease and removing the Illus No. 21, Bevel Gear. You’ll need a regular or Phillips screw driver, retaining clip pliers, and punch driver. When you remove the grease form the transmission cover and gears, be on the lookout for pieces of the Retaining Clip (Illus No. 25). The pieces of the sheared retaining pin should be found between the Bevel gear and the Worm Follower gear (Illus No. 19). With the transmission disassembled, you should be able to determine what parts need to be replaced and can order online.
You’ll need to replace the grease you removed with new grease. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). Do not try to reuse any original grease as it may have ‘debris’ in it.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Dec 22, 2009 | KitchenAid KP2671 Professional 6 Series...

1 Answer

I own a kitchen aid 6 qt stand mixer, if i have batter in the bowl the beater will stard to stick. It sounds like it will burn the motor out what can I do


Aren't you supposed to oil or flour it to stop that from hapenning? Just what I've seen my mom do. You are the cook.

Oct 18, 2009 | Food Mixers

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