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HP Photosmart C5380 All-in-One. Ink system Failure. Oxc19a0023 My computer has Windows XP and IS is Internet Explorer.

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The first step is to try resetting the printer. Turn the unit off, unplug the power cord and wait 30 seconds before reconnecting the power. Turn on the printer. If you still have the error message, you may need to clean the print head. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=au&lang=en&product=3560275&docname=c01458034 has the details.
Remove all of the cartridges, lift the handle on the carriage until it stops. Lift the print head straight up. Once the print head is out, you need several lint-free cloths and distilled or bottled water. With a damp cloth, wipe the electrical contacts from bottom to top (do not go past the edge). Then wipe the edge between the ink nozzles and the electrical contacts - wipe away from the nozzles. Wipe the ramps on either side. Dry all three areas.

With a new damp cloth, wipe the contacts inside the printer from top to bottom until no ink remains on the contacts. Dry this area.

Reinstall the print head and lower the latch carefully. Reinstall the ink cartridges making sure that they snap into place.

Check if the error message repeats. If it does, try resetting the printer (power cord unplugging cycle). If you still get the error, the print head may need to be replaced. If a new print head is in and the error occurs, talk to HP support if the printer is under warranty. You'll have to decide if these last two steps are worthwhile if the printer is out of warranty.

I hope this helps.

Cindy Wells

Posted on Apr 24, 2010

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Posted on Jan 02, 2017

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Oxc19a0023 ink system failure. Called HP Tech, and he advised me to enter the Red Eye Removal, Print Photos both together, it didn't work. Then I found the same directions on Fixya.com, so have done...


Hello,

Try this solution.

http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-2/


The "ink system failure" is caused by air in the ink nozzles. The clear the error you need to do a full purge of the system and the above procedure with do it.

I hope this helps, if so please rate my solution.

BuddyMc

Aug 28, 2011 | HP Photosmart C6280 Printer

1 Answer

Ink system failure on photosmart c5380 0xc19a0036


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 17, 2010 | HP Photosmart C5380 All-In-One Laser...

1 Answer

Ink systerm failure for hp Photosmart C6380 Oxc19a0023 Printer ask me to restart,but after I did several times, it still showing Oxc19a0023 code on the screen.


Hello,
The ink failure error is caused by air in the ink feed tubes in your printer. This happens when the ink in your cartridge runs out and the printer sucks up air instead of ink. We have a step by step repair solution for this error posted on our web site at: www.ccl-la.com click on the printer repair pages and follow the links to your printer series.

I hope this helps, If so pleae rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Nov 21, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Ink system failure wont do anything


Ink system failure is a faulty printhead issue - call hp and they will have you do a cleaning. Rarely solves the issue and they will end up sending you a replacement printhead.

There support # 800-474-6836

May 11, 2009 | HP Photosmart C5380 All-In-One Laser...

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