Question about Office Equipment & Supplies
The first step is to try resetting the printer. Turn the unit off, unplug the power cord and wait 30 seconds before reconnecting the power. Turn on the printer. If you still have the error message, you may need to clean the print head. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=au&lang=en&product=3560275&docname=c01458034 has the details.
Remove all of the cartridges, lift the handle on the carriage until it stops. Lift the print head straight up. Once the print head is out, you need several lint-free cloths and distilled or bottled water. With a damp cloth, wipe the electrical contacts from bottom to top (do not go past the edge). Then wipe the edge between the ink nozzles and the electrical contacts - wipe away from the nozzles. Wipe the ramps on either side. Dry all three areas.
With a new damp cloth, wipe the contacts inside the printer from top to bottom until no ink remains on the contacts. Dry this area.
Reinstall the print head and lower the latch carefully. Reinstall the ink cartridges making sure that they snap into place.
Check if the error message repeats. If it does, try resetting the printer (power cord unplugging cycle). If you still get the error, the print head may need to be replaced. If a new print head is in and the error occurs, talk to HP support if the printer is under warranty. You'll have to decide if these last two steps are worthwhile if the printer is out of warranty.
I hope this helps.
Posted on Apr 24, 2010
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Posted on Jan 02, 2017
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