Question about Brother IntelliFax-2820 Laser Fax

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Brother 2820 Says clear scanner jam and press stop

Gentelmen,
I have the problem with my Brother IntelliFax-2820.
Everething looks clean, but I have an
error message:Document jam Clear the scanner jam then ptess the Stop key.

Please, help

Regards,
Alex

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  • 5 more comments 
  • Anonymous Jan 15, 2009

    I have the same problem. Did you fix yours? If so, how?

  • jovani_alex Jan 19, 2009

    I have the same problem and can`t fix.

  • Anonymous Feb 11, 2009

    THIS PRINTER IS SUCH A PIECE OF JUNK THIS THING JAMS LIKE CRAZY!!

  • Thomas Aug 17, 2012

    Cleaned everything, no jam, no dust, reset to factory settings... Brother you should buy these things back!, and be ran out of town. You have 1300+ looking for a fix, with no good answers ...Tom

  • Maria Jan 24, 2013

    I have the exact same problem, spent about an hour trying to find the paper, there is no paper

  • Anonymous Mar 12, 2014

    brother intellifax 2820 keeps jamming

  • Anonymous Mar 28, 2014

    The number 1 on the Dial Keypad does not work.

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Make sure there is nothing caught where the documents go it. List up the scanner cover and look inside. It may need a separator pad or clean the feed rollers with some alcohol. Lawrence

Posted on Apr 23, 2008

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The error message I was receiving was "Clear scanner jam and then press the stop key".

It was resolved when I cleaned off the sensor under the first roller that feeds documents through the scanner.

It seems that the dust on the film of the sensor was being detected as a something jamming the machine since it could not be fed through. Looks like it is also important to clean the roller since that was putting more dust on the sensor.

Posted on Mar 12, 2012

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