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MCBR1020W, 10cf., new fall 2009, defrost stops working

MCBR1020W, 10cf., new fall 2009, defrost only works 2 mos, then must be unplugged overnight to kick back in. Part was replaced once, told to unplug it periodically. Not satisfactory situation, might as well have an old manual defrost!

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  • tcraryt May 16, 2010

    I have a Magic Chef Model 1020w 10 cu small standing refrigerator and the freezer seems to work ok but the refrigerator part is not keep food cold. The refrigerator part is also dripping water from the light area. What makes me a little angry is we just bought this at Home Depot less than 5 months ago. Tina

  • dottienic May 16, 2010

    Re: Magic Chef 1020W, 10 cf, new 8/2009. Followup is that the "complete defrost system" has just been replaced. This is in addition to the timer having been replaced in October '09. Don't yet know how long this will last, but I refuse to do the periodic unplug routine. Will continue to call for repair or replacement if needed. Symptoms listed by "tcraryt" in #2 are similar; eventually freezer won't work either.

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Good day,
You have an unlimited warranty for the first 12 months, and are entitled to a proper repair.
Could be a factory defect.
My advice is get hard nosed with them. The people you are dealing with did not design the machine but are responsible to correct or research or worst case scenario replace the machine.
The factory will eventually compensate them.

Posted on Apr 24, 2010

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