Question about Philips DECT VOIP-321 cordless telephone

3 Answers

Contact list not available on voip321 handset

When I pick up my handset and press the skype button it says "contacts unavailable" and if someone tries to ring me either on skype or normal land line my phone do not ring. Could anyone tell me what I could do apart from throwing the phone in the garbage? Thanks!

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  • cgomart Jul 01, 2008

    I have trhe same problem. When I hit the S button I get no contacts available.
    What should I do?

  • jjdiva Jul 25, 2008

    My phone was working fine!!! But not its not? everytime i press Skype button contacts unavailable:( i have checked all phone lines NOTHING :(

  • Anonymous Jul 27, 2008

    uninstal then instail but when i turn my computer off it comes up with i need to upgade my voip321

  • petermouldy Aug 08, 2008

    When I pick up my handset and press the skype button it says "contacts unavailable"

  • fteixeira Aug 15, 2008

    The same problem here. When I start my PC all is fine and VOIP worked very well. I click in skype key "S" and I can to see all contacts listed in VOIP321.

    But sometimes, sudently, the contacts was showed as UNAVAIABLE and VOIP321 dont work.

    So I need to unplug and re-plug USB cable in my PC or restart PC to have VOIP321 back.

    So pass some minutes and VOIP321 stop again. So unplg and replug to come back....

    I dont found any solution yet.

  • elledee Aug 24, 2008

    Yes I too have the problem of "CONTACTS UNAVAILABLE". This is very frustrating as it seems to be an intermittent problem. Last night Skype was great and tonight we are unable to make a call.

  • ssampa Sep 10, 2008

    I have a VOIP-321 cordless telephone from Philips. It works very well but today when I started my PC and try to use the Skype, I have got a message: Contacts unavailable. I was not able to solv this problem.

    SSampa. 8/09/08

  • Anonymous Sep 21, 2008


  • bradleycenti Sep 22, 2008

    same problem, when i press my s button to access contacts it says contacts are unavailable.To call others i have to do it manually from the computer but then they can't hear me so they have to hang up and call me back, only then can i answer and speak through the phone. in other words i can only receive incoming calls! Initially however the phone worked well.

  • littleaussie Dec 20, 2008

    i have been using my phone for almost 2 years with version 3. i have a clean new windows on the same computer. install my phone and skype and all I get is 'searching' and 'contacts unavailable' no matter what version of skype i use. VOIP has access to skype. I have rebooted a lot. I've taken the batteries out of my handset... nothing.

  • littleaussie Dec 20, 2008
  • Anonymous Dec 23, 2008

    Voip321 was working fine on both a laptop running vista and a desktop running xp. Since I updated Skype I get the same problem. Installing new drivers from Philips hasn't helped.

  • simon_engele Apr 05, 2009

    Philips 321. Just set it up but contacts unavailable when I push the Skype button. When i push the green button and listen I get an engaged sound. The phone doesnt also seem to be picking up the base unit and the sound for playing anything now on my laptop seems to have stopped !! Any ideas ????!!! Thanks, Simon.


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Using Skype

Go to Menu-Tools-Options-Advanced and give your voip321 access to skype application.

I had the same problem, solved when I allowed the skype phone to access skype.


Posted on Oct 29, 2008

De install Voip Driver and all Skype .reboot .
Re install drivers and skype 2.5 from CD ,apparently this phone can working only with Skipe 2.5 and original drivers from CD.

Posted on Aug 14, 2008

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Hi there!    I solved the problem by checking the land line connection. It was wrong and once it got fixed everything worked fine. I hope your case is the same.

Posted on Jul 04, 2008

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My handset keeps flashing tellng me I have got a meesage.however when I press the m button nothig is picked up.Can you please help.

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