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We have a front load duet washer. it will stop

We have a front load duet washer. it will stop and sud comes on the screen. I have to keep turning it off and on to complete a cycle, the washer beaps until you turn it off an on

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This is a Suds Detect error code. The following link explains the error and potential causes:

http://www.fixya.com/support/r3608687-sud_error

The number one cause of the error is from using too much, or the wrong type of detergent. You are required to High Efficiency (HE) detergent with these washers because the concentration is formulated for HE washers that use small amounts of water. Using the wrong type of detergent can also void any warranty you may have.

NOTE: HE detergent does not have a lot of suds, which often confuses consumers into thinking they aren't using enough detergent. With HE washers little to no suds if normal and preferred.

Secondary causes can come from something restricting the drainage system. Most notably, something lodged in the drain pump and/or drain hose(s). I've included a follow-on link that explains how to check the drain pump reservior if required.

Each one of these washers come with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it from time to time to troubleshoot your washer.

Read through the information provided and let me know if you have any further questions. I hope this can help you. Read through the link provided and let me know if you still have questions. I hope this helps you.

Posted on Apr 24, 2010

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Please do rate this solution as FixYa and revert for further assistance.

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