Question about Xerox WorkCentre XD125F All-In-One Laser Printer

3 Answers

Will print one page only.

I replaced the broken defuser drive gear. It will print one copy fine then error code "E2" shuts it down. I pull the defuser assy out and reinstall, the same thing happens again. Please help, Thanks,
Larry S.

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  • parkwood87 Apr 25, 2010

    Right now the jamed paper is removed, but the E2 error code remains. I pressed the contrast then cancel buttons back and forth a few time to try to clear the error, but after 3 cycles, the machine clicks and error code continues to flash. There must be a sensor somewhere that is out of position.

    Any thoughts ? I removed the fuser assembly again and reinstalled it, the same thing happened again, one copy ok then E2 code with the paper about 1/4 of the way through the fuser.


    Larry S.

  • parkwood87 Apr 27, 2010

    Thank you for your suggestions, but my problem must lay with some sensor to do with the fuser. I tried the button below auto alternating with the pink button, lioke you suggested, the copier would turn off for about 1/4 second ( there was what sounded like a relay click once or twice) then go right back to flashing E and 2. I removed the 2 screws holding the fuser assembly, and shook it little, put the screws back in, then it will copy one page just fine, the next page gets about 1/4 of the way through the fuser then it stops and gives the E2 code. The paper is not damaged at all, it's just hanging there in the fuser. I have repeated this 6 or 7 times. Only once was I able to get more than one copy. I once got 25 copies, figured it was ok, turned it off, the next day got one copy then the next was 1/4 of the way through the fuser and again got the E2 code.

    Any suggestions


    Larry S.


3 Answers

A bad chip on the toner cartridge will cause error code "E2"
I don't think the drum chip would make that happen, but I do know that a toner cartridge can cause that problem. Replace the toner cartridge with a new one.

Posted on Apr 27, 2010

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Perform a Fault Reset 14

Performing a Fault Reset 14 will reset your WorkCentre and will help to clear error codes.

Find the pink Clear button on the Control Panel of the WorkCentre.
Find the button below the word Auto.
Press these buttons in the following sequence: [Clear], [Auto], [Clear], [Auto]
NOTE: All of the lights on the Control Panel should go out and the LED Display should go blank. If the lights do not go out, then repeat step 3 until they do. It may be necessary to increase or decrease the pace of the [Clear], [Auto], [Clear], [Auto] sequence.

Press the [10's] key one time and the [1's] key four times to enter '14' in the LED Display, as if you were to make 14 copies.
Press the green [Start] button.
Press the pink [Clear] button two times.
The WorkCentre should now warm up and come to ready.
If the above steps do not clear the error code, repeat steps 3 to 6 a second time.

Open the right side door. The black part with the wires on the right side of it is the fuser. You also have to take the back cover off. After you get that off you can unplug the wires and then there are two silver screws holding the fixing unit in place. Remove that screws and the fuser is free and should slide out. You can remove the heat lamp and see if it is blown. Probably looks kind of cloudy if it is. For those who would like to do this, I'd like to add that you have to remove 3 screws to remove the back cover of the copier. Two are located under the top document cover toward the back. To get to them pull up the document cover until the two posts come out of the top of the machine, then remove the screws. Put the top back on. Remove one screw at the back about half way down. You'll see where it separates from the rest of the case. Once the back cover is off you will see the wires to the fuser assy. Unplug them and you can then remove two screws that hold the fuser and pull the assembly out.

The Xerox support page says if the paper jams up like an accordion that the pressure roller is not turning and to replace the fuser assy. The assembly number they give is TM-KD058 but that number is not recognized any more. I called their service parts number (800-828-5881) and they advised the new part number is 126N180 (or P/N 126N181 the alternate P/N). The price today was $189 plus $14 shipping and $16 tax so it is about $218.

I think it is a good copier and will last a bit longer so I went for it. However, you can get a comparable new Xerox with a new drum, warranty, and better computer connectivity for about $600. The choice is yours.

Posted on Apr 25, 2010

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Thanks for using Fixya.
(i) E2 is a paper jam problem.
(ii) Check that the paper guides in the cassette are positioned aginst the paper properly.
(iii) Also remove the toner and drum cartridge. Clean all rubber rollers that you can get to with a damp cloth ( water).
(iv) You are especially trying to clean the upper and lower registration rollers that "pinch" the paper.
Good Luck and have a nice day.

Posted on Apr 24, 2010

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