Question about Microsoft Xbox 360 Console

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The console says the disk is unreadable but there are no scratches on the disk. We turn it off/on, clean the disk but get the same error message.

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  • gerenu May 11, 2010

    DId you check if it was NTSC or PAL ?

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If it's not an xbox 360 disk or movie disk that will work with your xbox, It probably isn't supported on your xbox. If it's one of the first two, something really is wrong with either the disk itself (not made correctly), or your xbox needs to get sent in to be fixed.

Posted on Apr 24, 2010

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Posted on Jan 02, 2017

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2 Answers

How fix error 8001002B


This error code means disk unreadable, clean up the disk, try also to avoid scratching the disk and to touch the disk with your fingers.

Hold the eject button for a few seconds till you hear a loud sound, this
does clean the blu-ray drive.
Hope this helps. LJ

Mar 13, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Trying to play call of duty and it says disk unreadable, please clean with soft cloth..I see no scratches on this disk....what else can this be....?? I also tried turning off the console and restarting...


If the console works with other games, it must be the disk. Scratches may be microscopic, so the disk could look fine. You should use a cloth and cleaner specifically designed for cleaning disks; most cloths will scratch it more!

Feb 03, 2011 | Video Game Consoles & Games

1 Answer

My son was playing his brand new game that we just opened modern warfare 2. while playing the game a message popped up disk is unreadable. we cleaned it with a cloth and now everytime we put the disk in...


Thoroughly check the disc for scratches (especially around the center of the disc, those usually are the most important). If you don't see this message in his other games, it may be the disc. Perhaps try returning the disc and buy a new copy. If he gets the same message, contact Microsoft for further support.

Jun 29, 2010 | Microsoft Xbox 360 Console

1 Answer

Trying to play Call of Duty, it starts and lets you choose a level but then comes up with "Disc is unreadable. Clean the disc with a clean cloth. Restart console." None of these appear to be working.


it sounds like the disk has scratches or is defective. I had a modern warfare disk that had the same error. Try to go back to the seller and trade it for a good disk.. or contact the manufacturer (the booklet should have contact number or email within). They will usually replace for a nominal fee. (sub $10 shipped)

Feb 15, 2010 | Microsoft Xbox 360 Elite Console - Black

1 Answer

Disk unreadable but clean disk not scratached


http://www.youtube.com/watch?v=iOmNtrStDgM
Turned on your Xbox 360 console one day and and when you try to play your game you got the message "This disc is unreadable" OR "Unplayable disc".....??
First determine whether it's a fault with the disc or not, by having a look on the disc itself & make sure it's not scratched and there are no flaws even on it, and try other game discs on your Xbox 360 console .
If your disc is scratched or have flaws try putting other discs in your Xbox 360 console just to make sure it's the disc not the actual console causing the error, If other disc are working fine, refer to the scratched discs page on our website to know what are the steps you have to follow to get it sorted out.
If the disc is not scratched and doesn't have any flaws on it, cleaning the disc and trying it once more may solve the issue, if that doesn't work try to check it by putting other discs in your Xbox 360 console, if they all work that would be definitely a fault with the disc itself and in a case like this you have the right to exchange it from the retailer you bought it from as it's not scratched.
In all cases if other game discs are giving you the same error message "This disc is unreadable" OR "Unplayable disc" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Jan 03, 2010 | Microsoft Xbox Console

1 Answer

An error occured during the start operation. error 8001002B. Won't load games. But will play DVDs


This error code means disk unreadable, clean up the disk, try also to avoid scratching the disk and to touch the disk with your fingers.

Hold the eject button for a few seconds till you hear a loud sound, this
does clean the blu-ray drive.

Sep 18, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

None of my games are working, they all say unreadable disc. I bought a new game to see if it was the xbox and it said unreadable disc as well what do i do?


# Turn console off and then on. # Clean the disc and examine it for flaws or scratches. # If this behavior occurs with one or two discs, search the Microsoft Knowledge Base for the specific game title(s). If you find a known problem, follow the information outlined in the article. # Delete the appropriate saved games. See Note 1. Copy a saved game to a Memory Unit (MU) if you have one available. # Try three other games, and then try the original game again. # Try the game on another console if possible. # Replace the disc at retailer. # Repair the console Note 1 If a saved game file is corrupted, it can produce a disk error message in that game, particularly when the game starts. You can resolve this issue by deleting all saved game files for the affected game from the Xbox hard disk. This method is effective approximately twenty-five percent of the time. If you experience this disk error message with more than two games, this procedure will likely not resolve the issue. Another trick to try is to turn your console so its vertical( sometimes works)

Jun 04, 2009 | Microsoft Xbox 360 Console

2 Answers

New XBox 360 putting scratch in games


the problem is the disc drive.
you have to open it up and put some stick foam " like a sticky strip of foam, insulator : on top of the drive .
the problem is that the disc touches the laser assembly while turning cheating a ring on the disc.
i can fix your games as well as the disc drive if you feel like is to complicated.

Jan 02, 2009 | Microsoft Xbox 360 Console

1 Answer

XBOX 360 ASSESINS CREED UNREADABLE DISK


I do believe its a problem with the disk. The disk may not be scratched or anything but it could possibly something internally wrong with it. I'd take the disk back and exchange it. Hope this helped! Have a great day!

Nov 29, 2007 | Microsoft Xbox 360 Console

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