Question about Fisher and Paykel GWL11 Top Load Washer

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Fisher paykel washer will fill , wash. drain but before it spins it blacks out completely you have to unplug it for a while then plug it in to reset it. there are no beeps at all. and no lights. when you go into dinostics there are no stored codes. any one seen this problem before thanks mario

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  • slotdoc1959 Apr 24, 2010

    took washer apart fins on adgiator all but one broken off ,also noticed when i took the drum out of the tub the drum has water in it. should there be water in the 2 plastic pieces between the stainless steel part of the drum.

  • slotdoc1959 Apr 25, 2010

    I put washer back tograther, I turned restart option off and started a load it will fill then it will start to rock back and forth a little i guess to get the load balanced then right before the wash cycle starts the machine still blacks out completely with no codes stored and no lights or beeps. There is also a strange smell but not the smell of a electrical or electronic board smell. also the adgiator has 2 broken fins. The machine doesnt seem to sence this and try to correct this could it sence it and just blask out. this wash is about 9 years old now the only problem i ever had was i replaced the pump about 3 years ago and thats only because went into the inpeller and reiuned it.. and the top ring around the drum only because it wore from overloading the washer. just cant figure this one out . could it be a bad motor control board. and do you think this is worth fixing being 8-9 years old.



  • slotdoc1959 Apr 26, 2010

    where is the rotor position sensor on this



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This is a rare and unique problem. Turn off the restart feature to allow fault codes to appear immediately. Enter diagnostic test mode then press the low water level button to turn off the restart feature. The low water level indicator LED indicates whether the restart feature is active or not. With the restart feature turned off, start a cycle.

The restart feature is on if none of the 5 leftmost wash progress LEDs is on when the machine is first turned on. It is off if all of the said LEDs flash.

Note: The unplugging of the washer from the outlet actually resets the restart feature to factory settings and turns it on.

Posted on Apr 24, 2010

  • 4 more comments 
  • Jahn27
    Jahn27 Apr 24, 2010

    The washer was not able to spin and some amount water is expected to be present in the drum. You should have followed my advice before tearing down the washer because the problem is less likely to be associated with any mechanical part.

  • Jahn27
    Jahn27 Apr 26, 2010

    That's exactly correct and it's the only way to fix the dryer. The motor is part number 134196600.

  • Jahn27
    Jahn27 Apr 26, 2010

    Sorry wrong post. It is suppose to be a comment for deyoung5.

  • Jahn27
    Jahn27 Apr 26, 2010

    Most like the motor controller is overheating that results to the shutting off of the washer. But let's perform first an isolation troubleshooting to exactly determine the cause of the problem.

    First, unplug the washer to reset the restart feature to its factory setting then disconnect the drive motor, the pump motor, and the rotor position sensor from the motor controller module. With the three components disconnected, start the washer and keenly observe what will happen. Does it still shut off? Take note of any fault code that may flash and let us know. The motor controller module is indeed bad if it still shuts off.

    Start the washer connecting only one of the components disconnected above if it doesn't shut off with the three disconnected. In this way, you can determine which component makes the motor controller shut off then counter check the component by performing necessary testing. If it turns out that the component is good then the motor controller module is finally bad. Replace the motor controller module which costs about $170 to $200. It is now up to you whether it is worth fixing or not.

  • Jahn27
    Jahn27 Apr 26, 2010

    The rotor position sensor is a 5-wire component mounted on the stator the motor.

  • Jahn27
    Jahn27 Apr 28, 2010

    It's a pleasure to help you address your problem. We will be glad if you can share to us what really the problem is and how you address it. It will help other users know what to do when they encounter such problem.

    Thanks for using Fixya.



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