Question about Creative Labs Zen Touch MP3 Player

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My creative mp3 player is stuck in recovery mode also the scroll button is broke how can i get the files off the player. thanks in advance

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  • Anonymous Mar 27, 2008

    My Zen Touch gets stuck at the second screen and wont go past it (the screen that says zen touch)

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If it's in recovery mode, to the best of my knowledge you have already lost the files on it. The next thing to do would be to format it and reinstall the firmware.

Posted on Mar 27, 2008

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3 Answers

Stuck in recovery mode and firmware problems


My Creative Zen mp3 player is stuck on Recovery mode , and keeps on saying filmware problem. I have tried to reset, push power button down and push play button at the same time. I also tried Clean-Up Format and reload filmware.

Nothing has worked, and I am about to throw it out the window.

Please if you can help me.

Thank You

Oct 15, 2008 | Toshiba Gigabeat S30 MP3 Player

3 Answers

Creative Zen Touch stuck in "recovery mode"


Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Jun 30, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Recovery mode


to reset this player -- take out the battery and put back again.
In the recovery mode do the following: format the HD, clean the firmware. If those two go smoothly, go to creative.com and download the firmware, connect player to PC(still in recovery mode) and run the downloaded firmware.

Jun 21, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Scroll wheel not working


Make sure the hold button is not pressed. If it is not in hold or lock position, then reset the player. If that fails your only two software options left are firmware upgrade (Creative website) and recovery - Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If these fail, the player must be replaced.

-Tha Mp3 Doctor

May 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen stuck


Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Apr 14, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen vplus 4gb Stuck on start up screen that says "ZEN vplus"; it will not shut down once on, unless using the reset button


see recovery mode info here:
http://www.anythingbutipod.com/forum/showthread.php?t=6714
(thank you)

holding play button while powering up, then running Clean Up & rebooting did the trick.

Mar 14, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Still Stuck in Recovery Mode.


Recovery mode:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Feb 17, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

STUCK in RECOVERY MODE


Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently

insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



It will display the following options:

Clean Up


Scans the player and removes invalid links from its music library.

Does not affect music files themselves.
Format (All)

Caution! Erases all content!

Save a copy of your player's content before formatting.
Reload OS/ Firmware

Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 17, 2007 | Creative Labs ZEN V Plus MP3 Player

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