When in upright it does not run or when I pull out the wand. I have cleaned the filter and cleared a clog. I turned it on it's side to check brush bars are okay. If I position it for floor vacuum it will run, but again when I pull the wand out it won't turn on.

Hello, this is Ava with Think Crucial.

If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty the it.

If your vacuum is still not picking up dirt after emptying the dust cup, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup. If that is not the case, to check for a clog near the roller brush lay the vacuum down. Next check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.

Uncleaned filters may also the reason why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water is running clear. Let the filters dry fully before putting them back into the vacuum.

If your vacuum is still not picking up dirt, you may need to replace it.
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time a new motor costs as much as the vacuum itself and it is not easy to replace the motor. It may be time for a new vacuum.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=shark+rotator

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Hi there! Sounds like the thermal protector is being activated. This is usually caused by a clog or a filter that needs to be cleaned or replaced. Follow the steps below to prevent the unit from shutting off.

1. Remove the hose completely.
2. Use a broom stick to gently loosen and clear hose of clogs.
3. Remove the bottom plate and brush-roll.
4. Use a wooden spoon or something similar to break up and remove any clogs from lower hose.
5. Check the primary filter behind the side grille. If it is dirty you may rinse it under running water and allow 24 hours to air dry outside the vacuum.
6. Remove the bag door. Clean the primary filter located on the vacuum under the bag. Rinse with water and allow 24 hours to air dry outside the vacuum. The primary and secondary filters should be replaced at least once a year.
7. Check that the bag is not full. If it is, replace the bag.

The vacuum will turn back on when it cools off. This can take up to an hour. Hope this was helpful!

Hello! If the dirt is not entering into the dirt cup this could mean there is a clog in the vacuum or a filter that needs to be cleaned or replaced. Check that the brushes are still spinning. The vacuum has a brush-roll shut-off pedal on the right side of the cleaner if you are standing behind it. Below are simple instructions for checking your vacuum for clogs.

1. Remove the dirt cup. Twist off the dirt cup lid.
2. Remove the filter cartridge from dirt cup.
3. Separate the foam and cartridge filters. Wash foam filter under running. Allow 24 hours to air dry outside the vacuum.
4. Tap the excess dirt out of Hepa filter. Hepa filter may also be washed. Allow 24 hours to air dry.
5. Check the secondary filter by removing the filter cover from base. Rinse the foam filter under running water until it runs clear. Allow 24 hours to air dry.
6. The red baffle tube inside of the dirt cup is apart of the filtration of the vacuum and needs to be cleaned as well. Twist out the baffle tube by turning 1/4 turn clockwise. Remove any hair or debris wrapped around baffle tube. Baffle tube can be rinsed if needed. Allow to dry thoroughly.
7. Remove the hose from both ends. Use a broom stick to loosen and remove any clogs from the main hose.
8. Remove the bottom plate and the brushes as instructed in the owner's manual. Use a wooden spoon or something similar to gently break up and remove any clogs from the lower hose.
9. Inspect the belt for damages, if the belt is broken replace the belt with a Genuine Hoover belt part 562633001 Flat Belt Nano Upright

If the filters are too dirty they may need to be replaced. With regular maintenance the filters should be replaced about once a year. Follow the links below to order replacement filters for your UH20020.



Primary Filter
Exhaust Foam Filter

Hope this helps!

Have you checked the screen filter below the bag? This sometimes gets clogged with fuzz and whatnot, resulting in the vacuum shutting off. To clean it simply remove the bag and use a pick or similar item.
A clogged hose will also result in the same problem. Try running without the hose. If the vacuum runs without the hose a blockage in the hose is a probability. However there could be a clog in the power nozzle above the brush, as well. Check the suction at the end of the hose. If very little there's a good possibility this is the problem. Double check by dropping coin in one end and allowing to drop through. If it doesn't there's a clog. It can usually be cleared by plugging the hose into the exhaust port and turning the machine on. Be sure the other end is inside a large plastic bag.
Visually check wands to ensure they're clear. If not, push clog out with a broom stick.

If your machine has no power or interrupted power, please check the following:

- Make sure the power cord is plugged into a functioning outlet to check for power.
- The handle may not be installed properly, causing a loss in the power connection. Remove the handle completely. Slide the handle back into place on the lower section of handle and tighten the screw.
- With the machine turned off and unplugged, check the pre-motor filter and the Airetight™ HEPA filter for debris. Reduced air flow from dirty filters or clogs will put greater stress on the motor, increasing the possibility for overheating. The pre-motor filter is located underneath the canister of the vacuum in the pull out tray labeled "filter". This may be hand washed in cold water with mild detergent. Reinstall this filter when it is completely dry. The Airetight™ HEPA filter cartridge needs to be replaced and cannot be washed. This is located on the side of the machine inside the filter grill.

CLEARING CLOGS

NOTE: Ensure the machine is turned off and is unplugged before checking the following.

DIRT CUP AREA
- Empty the dirt cup. Remove the lower portion of the cup and clean the screen and check the center tubes for dirt accumulation.
- Check the dirt inlet. This is the opening located behind the canister and is only visible once the canister is taken off the machine.

UPPER HOSE
- Detach the hose from the machine by twisting the hose collar counterclockwise. Push a broomstick into the hose to push any obstruction to the end of the hose where it can be removed.
- Check the clear diverter area at the back of the machine. When the hose wand is removed from the base, the diverter should be in the up position. If a clog is visible near the diverter, remove the divertor cover by removing 7 screws and clear the obstruction.
NOTE: Be careful not to dislodge the gasket.

LOWER HOSE
- Recline the machine back and roll it over so the backside is facing up. Remove the bottom 4 screws from the diverter cover to loosen, and straighten the foot hose. Look through the hose for obstructions. Push a broomstick through the lower hose to unclog this. (Any obstruction should exit through the suction path at the brush roller).

NOTE: The Healthy Home Vacuum is equipped with a Thermal Protector feature to prevent the motor from overheating. If the motor becomes too warm, the thermal Protectors will activate and the machine will shut off automatically. If the Thermal Protectors activate, please do the following:

- Turn off and unplug the vacuum. Thermal Protectors will reset automatically in approximately 30 minutes.
- Clear any clogs.

check for clogs in your system. that's a common problem amongst Dyson

Hi!

Low suction, poor pickup, or no suction may be due to a clog in the vacuum cleaner. If you notice a change in the sound of the motor or a reduction in the spinning action in the Dirt Container, check for clogs. Unplug cleaner from electrical outlet. Empty Dirt Container. Check Upper Tank and Louvers for build up or clogs. Check to make sure Louvers are installed correctly. To unlock the Louvers, grasp the rim and turn toward the left. Pull straight down to remove. If the Louvers are missing or not locked into place, check and clear the tube in the center of the Dirt Container. Remove the Twist ‘n Snap Hose from the vacuum by turning to the left. Check the Suction Inlet, Hose and Hose Wand for clogs. Remove any clogs from the hose using a long, narrow object. Check the Foot Hose for clogs. If needed, remove the screw attaching the Hose Wand Base to the vacuum. Straighten the Foot Hose and unclog with a long, narrow object. If the clog persists, then check the Rotating Floor Brush the Air Passageway for obstructions.

Please do rate this solution as FixYa and revert for further assistance.


Thanks

Rylee

the intake hos at the bottom might be clogged.first take all the filters out and disconnect the hos completely from the vacuum,then check and see if you have suction.the intake hose is the clear looking one at the bottom that wrapps itself up from the base to the backside of the upright.you can use a coat hanger to push out the clog if there is one just bend the tip till its rounded.work it down into the intake hose from the back.after removing the hose and the filters you should have suction.just make sure all the filters get cleaned .you can blow out the hose with a garden hose

The filters are not clean on both sides. Check the main filter at the top and the internal filters for each side, clear and brush cleanly and gently to remove all clogged dirt as well as checking the hose and inspection airways i.e. when the bin is taken off check the holes behind it and behind the beater bar for any clogging material.

With the unit standing upright, double check the clear plastic air passages on the sides of the vacumn to see if they are clogged.