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My new Gateway just stops and goes off or stalls. It does so whether it is the internet or letter writing or games. Very frustrating.

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  • carolwww May 07, 2010

    It is a Quad 4 GATEWAY 4gb ddrz 750 Hard drive

  • carolwww May 07, 2010

    Windows 7 and Norton

  • carolwww May 07, 2010




1 Answer

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  • Master
  • 7,191 Answers


Please elaborate your problem providing us with more details of the problem

Thanks for using FixYa.

Posted on May 01, 2010

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  • AliTech110
    AliTech110 May 01, 2010

    Also, kindly let us know the complete model number and the operating system of the computer.

    Thanks again.

  • AliTech110
    AliTech110 May 07, 2010

    Many thanks for providing the details.

    Kindly let us know the operating system of your computer. Also, let us know the anti-virus software installed on your PC. Any other relevant details.

    Thanks once again.


  • AliTech110
    AliTech110 May 07, 2010

    Thanks for the reply.

    Computer slowdown can be caused due to variety of reasons, most common of which are virus or spyware infections, registry errors and hardware issues. Since you have a new computer, registry and hardware problems are less likely in this case.

    Also, Norton anti-virus is known to cause computer slowdown. I would suggest that you use Microsoft Security Essentials instead of Norton. You can download Microsoft Security Essential from

    Microsoft Security Essentials is lighter on the system, i.e; it does not slow down the computer and also has very high virus/malware detection rates. After installing and updating the software, kindly run a full scan.

    Hope this helps. Thanks once again



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