Question about Magellan RoadMate 1424 GPS Receiver

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My magellan roadmate 1424 won't turn on. i've tried charging the battery and the reset switch to no avail. Anyone know another way to reset?

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  • Anonymous Mar 28, 2014

    Mobigo2 the device keeps trying to load and when I try to turn it off I have to take out the batteries to get it to stop I tried taking it batteries to reset it but to no avail

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  • Master
  • 503 Answers

I don't think the problem is with your reset, i think the problem is with your battery, as in it's dead. Most of these units whether Garmin, Tom Tom or whomever all need to have the battery working to some degree. They do not like to use the 12 volt system as power they prefer to use the battery as a form of ups power setting, since the electronics in these things are so light and testy, the battery makes for a ups system, If the battery is bad and will not take a charge then the unit will not turn on and if it does it will turn right off again as soon as it finishes it self check.Hope this helps.

Posted on Apr 24, 2010

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Posted on Jan 02, 2017

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The software of the unit got wiped out when you formatted the roadmate. The reason your system gets hungup was because it is not able to carr the updates you downloaded on it. Therefore, the solution was for you to have reset the device.

Now what you will have to do is to get some help from magellan, because they are the only source you can get the operating system from. Try to contact them from their help desk of:
Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT Telephone: 800 707 9971

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Try to reset your gps first before you connect it to a computer. To reset your gps device, you need to hold the power off/on button for about 15 seconds, then it will restart itself, then it will load normally. If it does the same thing, then you need to connect it to a computer and download a new software for your device.
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Actually it is registered with Magellan, we are an independent help site here.. just wanted to make sure you were clear there.

It sounds like the firmware was corrupted on your device when the recent update was loaded, it is more common than the GPS companies like to admit.. any time you load a new update there is a chance it will corrupt the whole device which is what has happened in your case.

You will want to contact Magellan to get them to replace the unit, free of charge of course since you have the extended warranty. Call them at 800 707 9971, however they are only open Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT

Thanks, let me know if you have any questions or concerns, just reply to my answer here and I will be right back with you.

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