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Zoom error on J27 fuji camera - brand new can take photos but can't use zoom feature

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There is a problem with the gear system for the zoom feature, most likely a damaged gear, or something tricky. If it's still under warranty, take it back for a replacement, or send it off to repair. You have to disassemble the entire camera to fix something inside the lens assembly, and they usually just replace the whole assembly, from what I understand, and it's pricey. If the unit isn't under warranty, or they won't cover it with this problem (sometimes they will say it's neglect or abuse to the lens assembly), you can try to push the zoom button and gently pull to try to help the gears engage, if they're just stuck, or some sand, etc., got inside the gears. But first, try to blow any dirt or sand, etc., out of the lens assembly with some compressed air. If that doesn't work, place the unit flat on something soft, and hit the zoom button while you try to lift and gently twist the lens. Do this a few times, but beware that you might do further damage, so go easy on it. If this doesn't work, the unit will have to be serviced. Get an estimate first- that can get pricey, and sometimes it's just better to get a new camera. Hope you get lucky and get it working.

Posted on Apr 24, 2010

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