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Computer doesn't recognise that there is a disc in the drive

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Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

Posted on Apr 24, 2010

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Posted on Jan 02, 2017

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I put in a blu ray disc but it is not playing in any media player and the disc drives do not recognise that a disc has been entered


Unless the drive in your laptop is a blu-ray drive, it won't recognize a blu-ray disc. A blu-ray drive can recognize and play a regular DVD, but it doesn't work the other way around.

If your computer is indeed fitted with a blu-ray drive, the laser lens may need cleaning. On a laptop, you usually have clear access to the lens with the tray open, so you can try cleaning it with a cotton swab moistened with lens cleaner. Or the disc itself may have a problem. Try another disc and see if the trouble continues.

If the computer doesn't have a blu-ray drive and you will frequently want to play blu-ray discs, get a USB external blu-ray drive. It's easier to find one of those than to locate a suitable blu-ray replacement drive for a laptop. There are many variations of drives used in laptops, but an external drive will always be compatible. And you'll be able to use it with other computers not blu-ray equipped.

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Hello !

Either your disk or disk drive is problematic.

Try your disk in another PC to test. If the disk works, your CD drive is faulty. Try another disk in your computer's drive. If the disk doesn't work, you have confirmed that the drive is faulty.

If the drive is a problem, I would suggest to purchase a disk head cleaner, first. Then, if the drive is still a problem, it would need replacing.

Hope this helps.

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You can buy a new one online for around $25 including shipping. If you need help finding a drive or installing a drive, I can help with that. Just let me know.

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2. Reinstall the driver..( right click My Computer->properties->Hardware tab -> Device manager-> DVD rom-> right click Uninstall and again install using Dvd rom driver cd)
3. Clean The Drive lens using Dvd lens cleaner disc kit available in maket.
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