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My computer does not recognize my flash drive

1g generic flash drive

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  • jjvj10 Sep 22, 2008

    Hi,



    I purchased a Verbatim #96579, 4Gb Store 'n' Go USB Drive on 9/13/08. This product is not recognized nor does it load on my personal Acer Aspire 3610 laptop running WinXP(Home), with service pack 3, Zonealarm, AdAware, Spybot, Spywareblaster, etc., and a 40Gb harddrive with 1GHz RAM. I am the Administrator of this laptop. Harddrive partitions on my laptop include 2 NTFS and 1 FAT32 formatted drives.

    Have downloaded the software (V-Safe.exe, etc.) from the Verbatim website but it wouldn't install the software. Error message when trying to install was 'Please insert Store 'n' Go and run as a privileged user. The USB drive is still not being recognized by my laptop as Device Manager states that the driver is no installed. Have tried to search/install via the internet for a driver for the USB drive but it appears that none are available. The drive is supposedly compatible with Win XP & Vista systems and is formatted as an FAT32 drive. Other flash drives (ie. Kingston 2Gb drive, etc.) are recognized automatically by my laptop w/no problems. Appreciate your assistance in resolving this matter as the Verbatim support center are not responding to my requests for help. If you need further information, please advise.


    P.S. This problem USB drive from Verbatim works on my desktop and a Dell laptop (both running WinXp)

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Hi

Try Formating the flash Drive

If your Laptop has Windows 98, you have to load/install Drivers from the CD shipped with the Flash Drive

Mike

Posted on Mar 23, 2008

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How to Download Files to USB Flash Drive


MS Windows Users<br /> 1.Connect the USB flash drive to an empty USB port on your computer. <br />Depending on your computer, there can be USB ports on the back, side or front. The flash drive can also be connected to an external port hub device. Once you connect it, the computer will automatically recognize it as a removal device.<br /> 2.Double-click "My Computer" on the desktop. You should see your USB flash drive's icon listed together with other removal devices on your computer.<br /> 3.Double-click the flash drive's icon to open the flash drive window and <br />reveal the contents saved on it. Locate the file you want to download to the <br />flash drive from its current location on your computer and right-click it. Click "Copy."<br /> 4.Right-click an empty spot on the flash drive window and click "Paste" to download the file to the flash drive.<br /> 5.Close the flash drive when you are done. Click the "Safely Remove Hardware" icon on the system tray. A new window will open. Left-click the flash drive and click "Stop." A message will pop-up indicating that it is safe to remove the device from the computer. Disconnect the USB flash drive from the computer (or external hub).<br /> <br />Mac Users<br /> 1.Connect the USB flash drive to an empty USB port on your computer. The computer will automatically recognize the device and display its icon on the desktop.<br /> 2.Double-click the flash drive icon on the desktop to open its window and <br />reveal the contents on it.<br /> 3.Locate the file you want to download to the flash drive from the location <br />where you have it saved on your computer and right-click it. Click "Copy."<br /> 4.Right-click an empty spot on the flash drive window and click "Paste" to download the file to the flash drive. Close the flash drive window when you are done and drag the flash drive icon to the trash can to safely eject it from the computer.

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