Question about Canon Office Equipment & Supplies
Thanks for using FixYa. First, verify that there is actually no paper jam (open all the doors, take out the paper tray, take out the cartridges and visually inspect). Turn printer off and unplug the printer from all cables (power, USB, etc). Try to hold it upside down and gently shake it so that if there is any paper inside it’s removed. If still it’s not resolved then clean the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. Please do accept the solution if the issue is resolved or post a comment for further assistance.
Posted on Apr 26, 2010
This could be a driver related issue.
If this printer is working before to your computer, start by clearing any pending documents on the queue. Make sure that the printer is set as your default printer.
If the printer is directly connected to the computer, try to change the port - go to Control Panel > Printers > right-click the printer icon > Properties > Ports tab.
If the port selected is USB001 Virtual Printer port, change it to USB02 Virtual Printer port and click on "Apply".
If same problem occur, try to stop and restart the printer spooler.
- Start > Run or Search > type "services.msc" (without quotes) > hit Enter.
- Locate and click the Print Spooler > click "Stop the service", then after 10 seconds, click on "Restart the service".
Last, try to uninstall and reinstall the printer driver and make sure that the driver is compatible with your computer.
Thank you and good luck!
Posted on Apr 24, 2010
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Posted on Jan 02, 2017
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