Make sure you have the latest software package from HP.
-Go to the
HP support website for that model.
-Click Software & Driver Downloads.
-Select OS.
-Click 'Driver - Product Installation Software'.
-Click 'HP OfficeJet & PSC Full Feature Software and Drivers'.
-Click the Download button.
When finished downloading, run the file you just downloaded to install the newest version of the software. You may have to uninstall the old software first.
Good luck!
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