Question about HP Deskjet 6980 InkJet Photo Printer

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Hp deskjet 6980 cartridge status lights blinking

The Print Cartridge Status Lights did not stop blinking after I changed to new ones a couple of days ago. Now, I can't print neither from my computer nor using the Report Page button. I have tried the sugestion in the HP support document (link below) without success.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpa02060

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  • Lucyzhao Apr 01, 2008

    I have the same problem

  • PCRepairGuy Apr 03, 2008

    I have the same problem. I looks like the spring( the wire that returns the cartridge) has broke a tab in the middle and will not stay in place. compare it to the black cartridge. I had mine 9 mo. I will see if i can jet it warrantied.



    I am a PC tech by trade.

  • Dale May 11, 2008

    I have a HP 6980 and the new cartidge replacements don't work. There was a small grey tab from something in the botton of the well..don't know if that is the problem. I removed it but still doesn't work. I tried all the standard documented repairs. Is this fixable?

  • Anonymous Dec 27, 2008

    my spring is just fine. I returned the new cartridge for another one and it doesn't work wither.

    For what those arrogant jerks charge for a cartridge of ink it would be nice if this went smoothly. Tech support for installing a cartridge, huh? How do they stay in business?

  • tactic836 Dec 31, 2008

    Yes, when i replaced a cartridge it broke the cartridge spring tab, this spring (when pushed back by the print cartridge) makes contact with a printed circuit board and indicates to the printer that a print cartridge is present. My situation is worse however, more than the plastic tab that holds the spring in place my spring (after breaking the tab) then pierced the printed circuit itself. BAD Design. I will need to replace the printed circuit along with the tab or make a trace and a tab. whew, @#$%&

  • Anonymous Feb 16, 2009

    Ditto.

    Plastic tab was broken as described in solutions. Now calling HP service for replacement printer.


  • shelleyp Feb 16, 2009

    Well, I have the same problem and the blog was helpful since it helped me diagnose the broken tab on the printer. However, when I called HP, they told me the printer is out of warranty and would not replace it. I don't get this since it's a know design problem and not just a warranty issue. Anyone else have them deny the replacement?

  • adayc Feb 25, 2009

    same issue - broken spring - gray tab sitting on the floor under the ink cartridge - will they replace the printer since it's an obvious manufacturer defect?

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FYI, the technical HP term for this is that the X-biased spring has dislocated in the color cartridge slot. Here is a link HP gave me to diagnosis the problem:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01189393&cc=us&lc=en&dlc=en&product=467982

Even though HP told me that my printer was out of warranty (even though it's not) they have offered to send me a replacement printer

Posted on Nov 04, 2008

Same problem. Will contact HP.

Posted on Jul 03, 2008

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The problem is defective hardware in the printer. Go to the HP tech chat and talk on line with a hp pesron. I did have the printer for 16 month...time flies thought it was for 9. Even thought it was out of Warranty... they replaced it after a few question.

Compare both the Black and Color Cartridges. a small grey tab will be missing on the cartridge that is broke. the curved wire will be loose in there. That is the problem.

Get to the HP site. There are no parts to replace it.

Posted on Apr 03, 2008

Yep check to make sure you didnt damage the wires in the back where the printer cartridge connect. I know I did :(

Posted on Apr 03, 2008

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Kjelle, did you solve your problem?

Posted on Apr 01, 2008

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HP Deskjet 1180c and1220c Professional Series Printer and HP Deskjet 9300 and 1280 Printer - Troubleshooting a Blinking Print Cartridge Light Introduction The Print Cartridge light continues to blink with both cartridges properly installed and the Access Cover (also known as the top cover or lid) closed. Instructions The blinking Print Cartridge light may be caused by a faulty cartridge, the plastic case of the printer being dislodged or slightly out of position (which prevents the Access Cover from seating properly), the Access Cover sensor (also known as the top cover sensor or lid sensor), or by the actuator on the Access Cover. Follow the steps below to resolve the issue.
  1. With the printer turned on, open the Access Cover. The carriage will move out of the capping station and stop at one of the cartridge status icons located inside the printer under the Access Cover. The yellow arrow on top of the carriage will point to one of the cartridge status icons to indicate a good, empty, or faulty cartridge. See Figure 1 below.
    1. If the carriage stops in the cartridge’s OK position, indicated by the happy face in Figure 1, continue with Step 2.
    2. If a problem is indicated with one of the cartridges, remove the cartridge and verify that the cartridge part number is correct. The black cartridge part number is 51645A and the color cartridge part number is C6578A or C6578D.
    3. If the cartridge part number is correct, clean the electrical contacts on the cartridge with a soft, lint-free cloth. Do not touch or wipe the nozzle plate.
    4. If a faulty cartridge is still indicated after verifying the cartridge part number and cleaning the contacts on the cartridge, replace the cartridge.
    5. After replacing the cartridge, turn off and then turn on the printer to clear the cartridge error from the printer's memory. If the cartridge error cannot be cleared, the printer will require repair. If the carriage stops in the cartridge’s OK position, indicated by the happy-face in Figure 1, continue with Step 2. NOTE: The printer checks the status of both print cartridges before printing. Both the black and color cartridge must be functional and installed in the printer in order to print.
    Figure 1: Cartridge status icons c00001225.jpg Icon/Drawing Problem identified by the symbol Solution c00001226.jpg The color cartridge is missing, improperly installed, defective, or the wrong print cartridge is installed. 1. If there is no color cartridge in the cartridge cradle, insert a color cartridge.

    2. If there is a color cartridge in the cradle, remove the color cartridge and firmly reinsert it.

    3. Check to make sure the color cartridge is appropriate for the printer.

    4. If the problem persists, replace the color cartridge. c00001227.jpg The black cartridge is missing, improperly installed, the wrong print cartridge, or is defective. 1. If there is no black cartridge in the cartridge cradle, insert a black cartridge.

    2. If there is a black cartridge in the cradle, remove the black cartridge and firmly reinsert it.

    3. Check to make sure the black cartridge is appropriate for the printer.

    4. If the problem persists, replace the black cartridge. c00001228.jpg The color print cartridge is running low on ink. Replace the color print cartridge with a new color print cartridge. c00001229.jpg The black print cartridge is running low on ink. Replace the black print cartridge with a new black print cartridge. c00001230.jpg None. The print cartridges are working correctly. None. The print cartridges are working correctly.
  2. Close the Access Cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, remove the Access Cover by following the steps below:
    1. Open the Access Cover and hold it open.
    2. Dislodge the Access Cover from the hinges with a sharp blow to the hinge area of the Access Cover and then remove the Access Cover.
  3. Install the Access Cover by following the steps below:
    1. Align the hinges on the Access Cover with the hinge pins on the printer.
    2. Push down firmly on the Access Cover until the hinges snap into position.
  4. Close the top cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, the printer case may be dislodged or slightly out of position. To restore the printer case to the proper position, squeeze the printer by applying pressure to the front and back pressure points shown in Figure 2. Figure 2: Pressure points c00006497.jpg Firmly squeeze the pressure points on the printer case as shown in Figure 3. If the Print Cartridge light continues to blink, continue with step 5. Figure 3: Squeezing the pressure points c00006498.jpg
  5. If the Print Cartridge light is still blinking, push down firmly on the center of the Access Cover (the extra pressure may engage the sensor). If the Print Cartridge light quits blinking, remove the pressure from the Access Cover to see if the Print Cartridge light starts blinking again. Re-apply the pressure to the center of the Access Cover to see if the Print Cartridge light stops blinking again.
    1. If the Print Cartridge light quits blinking with pressure applied, the Access Cover is faulty and should be replaced.
    2. If the Print Cartridge light continues to blink even with pressure applied, the Access Cover sensor may be faulty and the printer will require repair.

Oct 18, 2007 | Office Equipment & Supplies

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