The Print Cartridge Status Lights did not stop blinking after I changed to new ones a couple of days ago. Now, I can't print neither from my computer nor using the Report Page button. I have tried the sugestion in the HP support document (link below) without success.
Re: hp deskjet 6980 cartridge status lights blinking
The problem is defective hardware in the printer. Go to the HP tech chat and talk on line with a hp pesron. I did have the printer for 16 month...time flies thought it was for 9. Even thought it was out of Warranty... they replaced it after a few question.
Compare both the Black and Color Cartridges. a small grey tab will be missing on the cartridge that is broke. the curved wire will be loose in there. That is the problem.
Get to the HP site. There are no parts to replace it.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Print Cartridge Status
The Print Cartridge Status Light flashes when one
or both of your print cartridges are low on ink,
improperly installed, or malfunctioning. It will
also flash if you are trying to use the wrong print
cartridge type. If the problem is low ink, the light
will stop flashing when you open the top cover.
For any other print cartridge-related problem, the
Print Cartridge Status Light will continue to flash.
To check the status of your print cartridges, open
the printer's top cover. The yellow arrow on the
print cartridge cradle aligns with one of five Print
Cartridge Status icons.
Try lifting up the cover. If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing. If the problem is not related to low ink, the light continues to flash after the cover is opened. It might be that the new cartridge is defective. Check the connections and see if there isn't anything keeping it from making contact.
HP Deskjet 1180c and1220c Professional Series Printer and HP Deskjet 9300 and 1280 Printer - Troubleshooting a Blinking Print Cartridge Light
The Print Cartridge light continues to blink with both cartridges properly installed and the Access Cover (also known as the top cover or lid) closed.
The blinking Print Cartridge light may be caused by a faulty cartridge, the plastic case of the printer being dislodged or slightly out of position (which prevents the Access Cover from seating properly), the Access Cover sensor (also known as the top cover sensor or lid sensor), or by the actuator on the Access Cover. Follow the steps below to resolve the issue.
With the printer turned on, open the Access Cover. The carriage will move out of the capping station and stop at one of the cartridge status icons located inside the printer under the Access Cover. The yellow arrow on top of the carriage will point to one of the cartridge status icons to indicate a good, empty, or faulty cartridge. See Figure 1 below.
If the carriage stops in the cartridge’s OK position, indicated by the happy face in Figure 1, continue with Step 2.
If a problem is indicated with one of the cartridges, remove the cartridge and verify that the cartridge part number is correct. The black cartridge part number is 51645A and the color cartridge part number is C6578A or C6578D.
If the cartridge part number is correct, clean the electrical contacts on the cartridge with a soft, lint-free cloth. Do not touch or wipe the nozzle plate.
If a faulty cartridge is still indicated after verifying the cartridge part number and cleaning the contacts on the cartridge, replace the cartridge.
After replacing the cartridge, turn off and then turn on the printer to clear the cartridge error from the printer's memory. If the cartridge error cannot be cleared, the printer will require repair. If the carriage stops in the cartridge’s OK position, indicated by the happy-face in Figure 1, continue with Step 2.
The printer checks the status of both print cartridges before printing. Both the black and color cartridge must be functional and installed in the printer in order to print.
Figure 1: Cartridge status iconsIcon/DrawingProblem identified by the symbolSolution
The color cartridge is missing, improperly installed, defective, or the wrong print cartridge is installed.
1. If there is no color cartridge in the cartridge cradle, insert a color cartridge.
2. If there is a color cartridge in the cradle, remove the color cartridge and firmly reinsert it.
3. Check to make sure the color cartridge is appropriate for the printer.
4. If the problem persists, replace the color cartridge.
The black cartridge is missing, improperly installed, the wrong print cartridge, or is defective.
1. If there is no black cartridge in the cartridge cradle, insert a black cartridge.
2. If there is a black cartridge in the cradle, remove the black cartridge and firmly reinsert it.
3. Check to make sure the black cartridge is appropriate for the printer.
4. If the problem persists, replace the black cartridge.
The color print cartridge is running low on ink.
Replace the color print cartridge with a new color print cartridge.
The black print cartridge is running low on ink.
Replace the black print cartridge with a new black print cartridge.
None. The print cartridges are working correctly.
None. The print cartridges are working correctly.
Close the Access Cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, remove the Access Cover by following the steps below:
Open the Access Cover and hold it open.
Dislodge the Access Cover from the hinges with a sharp blow to the hinge area of the Access Cover and then remove the Access Cover.
Install the Access Cover by following the steps below:
Align the hinges on the Access Cover with the hinge pins on the printer.
Push down firmly on the Access Cover until the hinges snap into position.
Close the top cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, the printer case may be dislodged or slightly out of position. To restore the printer case to the proper position, squeeze the printer by applying pressure to the front and back pressure points shown in Figure 2.
Figure 2: Pressure points
Firmly squeeze the pressure points on the printer case as shown in Figure 3. If the Print Cartridge light continues to blink, continue with step 5.
Figure 3: Squeezing the pressure points
If the Print Cartridge light is still blinking, push down firmly on the center of the Access Cover (the extra pressure may engage the sensor). If the Print Cartridge light quits blinking, remove the pressure from the Access Cover to see if the Print Cartridge light starts blinking again. Re-apply the pressure to the center of the Access Cover to see if the Print Cartridge light stops blinking again.
If the Print Cartridge light quits blinking with pressure applied, the Access Cover is faulty and should be replaced.
If the Print Cartridge light continues to blink even with pressure applied, the Access Cover sensor may be faulty and the printer will require repair.