Question about Maxtor Hard Drive

4 Answers

I bouhgt a kit to hook up my internal sata hard drive to my laptop usb port.. i hook all up and including the power supply to the drive...when i go to my computer it does not show up.. i then go to my computer> control panel> admin tools>computer management> disk mangement> and see nothing there.. tried another laptop and different hard drive.. tried the usb kit on one laptop with windows xp srvc pk 3 and also on laptop with windows 7 any help thanks

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  • kevin butler Apr 23, 2010

    I already had them send a replacement kit under warranty and i have two hard drives i have tried one is 750 gig other is 200 gig.... i thought that a hard drive being sata that the jumper had no effect.. but i wil try that.........no change the hard drive does say the the jumper has no effect on sata

  • kevin butler Apr 23, 2010

    very true on testing.. i tried jumper in all positions no good and this is the second kit i did receive it...when i rehook up the sata cable windows does make the " bloop bloop sound "

  • kevin butler Apr 24, 2010

    the hard drives are used and one should have os on it.. the main laptop i used is a hp hdx18 dual core with 500 gig hd..it has bee on and dsitting for 5 hours now to no advail.

  • kevin butler Apr 24, 2010

    although very good suggestions it still has not found hd.. any other suggestions.. thanks

  • kevin butler Apr 24, 2010

    i have already reported bad kit and received a warranty kit and tried it no avail..the 750 gig is a western digital..the 200 gig is also a western didgital. the maxtor was a 150 gig..the 200 gig is hooked up now and i do feel the drum spinning and do hear clicking or cycling sounds from it

  • kevin butler Apr 24, 2010

    after leraving it hooked up for awhile i looked under control panel> system> then expanded disk drives now i do see one labeled usb to ide/sata device usb device...this is under device manager.. but still do not see anything under my computer any ideas

  • kevin butler Apr 24, 2010

    ki

  • kevin butler Apr 24, 2010

    NO I DO NOT SEE IT IN DISK MANAGEMENT ONLY UNDER SYSTEM> DISK DRIVES UNDER CONTROL PANEL

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4 Answers

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  • Master
  • 344 Answers

Make sure the drive jumper is set to MASTER and try again, is the drive spinning up? Turn on the power supply and let drive spin up then plug into laptop via the USB cable.

Posted on Apr 24, 2010

  • Tony Groves
    Tony Groves Apr 24, 2010

    Sorry my mistake, I don't think SATA has jumpers! But try powering on before plugging in USB.

  • Tony Groves
    Tony Groves Apr 24, 2010

    If you see it in device manager you should also be able to see in disc management, it may need formatting or just assigning a drive letter.

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  • Master
  • 1,851 Answers

Sometimes these kind of kits have problems at the controler state and are unable to recognize the drive. Have you tried to change it to a new one at the shop that you bought it?

In case of a problem or clarification, don't hesitate to post.

Thanks and regards
Please kindly rate this solution
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

Posted on Apr 24, 2010

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  • Expert
  • 922 Answers

You have done an excellent job of narrowing down the problem.
It is clear that either the drive has failed or you have a defective USB adapter kit.
My guess is that it is the hard drive. Maxtor, in my experience, is the most unreliable HD manufacturer...ever! Especially if you don't hear the sound of the disk spinning up or the arm clicking across the disk.
However, you should keep with your troubleshooting process. All you have to do now is try the kit with a different hard drive or a different kit.
Then you will know if it is the hard drive or the kit.

Good luck, I hope this helps.

Posted on Apr 24, 2010

  • Jax Planet
    Jax Planet Apr 24, 2010

    If you can see it in disk management you are home free.



    Look up "assign drive letter" in Windows Help.



    Once you assign it a drive letter you will be able to access it in Windows.



    Good luck!

  • Jax Planet
    Jax Planet Apr 24, 2010

    Okay, let's review what you have done since isolating it to the kit or the drive...



    You are using an Administrator-level account when connecting the drive, right?

    You have tried two different disk drives, right?

    You have tried two different USB kits, right?

    You have tried both disk drives with each kit, right?

    You have tried each combination on a different computer, right?



    If you have answered NO to any of this queries then do some more troubleshooting until you can say YES to all of them.



    I am very certian that you are close to finding the cause of the problem.

    Don't let frustration get the best of you. Keep at it!

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  • Master
  • 6,993 Answers

Hello,

there are two things involved, its either you need to set the hard disk jumper, or the kit you bought is not good. Also, are you sure the hard disk is still working?

To set the jumper, check the back of the hard disk, beside where the IDE cable or where the hard drive power socket is, you will see a black rubber/plastic, remove the rubber/plastic and fix it to the next pin, then test the hard drive again. If that doesn't work, fix it to the other pin, and so on.

If after setting the jumper and the problem still persists, Then you need to return the kit from where you bought it and take another.

You can as well test the kit with another Hard disk, to be sure your hard disk is not the one that is faulty.

I hope you understand my message.

Good luck.

Posted on Apr 23, 2010

  • Walesarumi
    Walesarumi Apr 23, 2010

    Hello,

    yes that's true, but in a situation like this, you have to try everything in order to know precisely where the fault is coming from.

    Did you just send for the replacement or you have received the replacement already?

    Good luck.






  • Walesarumi
    Walesarumi Apr 23, 2010

    Okay, connect the hard drive to your PC and leave it for a while, as the system might recognize it later. Since its a new one, it might need time to load.

    Also, consider the fact that your hard drives are 200 gig and 750 gig respectively. These hard drives are large in size, so you need to use it on a PC with a standard configuration, that is, a PC that has a large memory size, dual processor, and large hard disk size.

    All these has to equal with your external hard drive. If the external hard drive is very much larger, it might take time for the PC to load the external drive.

    I hope this makes sense to you.

    Take care.


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