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My HP Pavilion A330 hangs and I don't know what is wrong. I have Norton 360, have run Anti-Malware, RegCure, chkdsk and deleted unused files as well as defrag. I did get an error message: "Driver_IRQL_Not_Less_Or_Equal" I do not know what this means or what to do about it. I also got this: tech info "Stop 0x000000D1 (0x00843428, 0x00000002, 0x00000000, 0xF73B04C5)" "USB Port. sys address F73B04C5 at F73A6000, datestamp 3d6ddc31" Can you help me?

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  • jancristo Apr 23, 2010

    Thank you. I did download and install, then ran the diagnostic once again and got a new message:

    "driver IRQL_not_less_or_Equal"

    stop: 0xEED7EFE8, 0x00000002, 0x00000000, 0x73AC92A

    USB port.sys
    address F73AC92A base at F73A6000, datestamp 3d6ddc31

    I am running Windows XP Home Edition
    Build 2600.xpsp-sp3-gdr.100216-1514 (Service Pack 3)




  • jancristo Apr 24, 2010

    Thank you. I've followed your instructions and downloaded the new item. I will remove everything from USB ports, one by one and recheck for problems. Thanks for your help. Thanks very much.

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  • 13,433 Answers

Hello and welcome to FixYa.

Please downlaod and install this update
http://support.microsoft.com/kb/916595/eng

Let me know if the issue persists after you have installed the update to your computer. Remember to restart after the update is complete.

Posted on Apr 23, 2010

  • Ekse Apr 23, 2010

    there is a problem with one of the devices that you have connected to a USB port.




    Start removing USB devices from the computer one by one, until the error messages don't come up anymore.

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Norton 360 Premier Edition


You might have to uninstall the current version you have on your computer thenrestart your computer.
Run the chkdsk disk utility
Click start run type cmd then type chkdsk/r/f which will scan for and attempt to repair any bad sectors and automatically fix any corrupt files on your Hard Drive.

or an easier way to run the chkdsk utility

Windows 7 chkdsk
http://www.w7forums.com/use-chkdsk-check-disk-t448.html

Click start control panel administrative tools computer management ,disk management right click on your drive select properties click tools click check now click start two boxes

automatically fix files and scan for and attempt recovery of bad sectors place then a tick in both boxes then select check now, start should schedule this task when restart

have no input while the chkdsk utility is in progress any input may further damage your computers Operating System and Hard Drive

http://download.cnet.com/jetclean/3000-18512_4-75627788.html
JetClean tidies your registry, gets rid of junk files, deletes broken shortcuts, and attempts to give your computer that like-new feel again.


Optimizers and Diagnostics.
http://download.cnet.com/360Amigo-System-Speedup-Pro/3000-18512_4-75332741.html5E3422139C19CBED35C14826A44D4605
Improve your PC performance and fix errors.

You might also do a disk clean up click start click on computer to open right click on your hard drive usually C: select properties in the general tab select disk clean up click ok you can view files to be deleted.


Then reinstall.

Feb 26, 2014 | Symantec Norton 360 Version 2.0 Premier...

Tip

How Norton Antivirus Works


Norton has traditional virus detection method like Signature base and Heuristics base detection, with anti-virus, anti-rootkit, anti-malware, anti-spyware etc. Symantec upgrade and releases new and more improved features with its every release. Signature based detection includes searching for knowing structure within executable code, however your computer can be infected with most new virus which signature is not known. In that case heuristics method can be use it can identify new viruses by variation of such code, in files. Malwares are very difficult to detect even for the most new anti-virus software. If you are using Norton Antivirus, you should update its data-base and virus definition every day, so that when you scan your computer, it can detect all possible threats. Some new features like SONAR, it examines the behaviour of applications to decide whether they are malicious. Various things are checked such as if the program create a desktop shortcut or create add/remove programs entry before determining the program is malicious.

Norton insight is a program that comes with the Norton 360. It improves the speed and quality of computer scan. It identifies well known files of client machine and excludes them from constant monitoring and scanning. It only scans unknown and unsecured files. Skipping the already known files helps the scan more impact.

Norton 360 introduced a very effective tool - Norton Power Eraser, it removes threats which standard anti-virus may miss. It cleans up system where malware prevents anti-virus installation. Apart from these, the key technologies of Norton anti-virus software are anti-virus, anti-spyware, anti-rootkit, and pulse-update - provides up-to-the-minute updates that protect against the latest threats without slowing down your computer, firewall software - that can use for mapping and monitoring network.

on Mar 17, 2011 | Computers & Internet

1 Answer

Trojan Win32 came to my Pan Drive from computer and Avira is not capable to delete this type of virus. Please scan and remove from my Pan drive and PC with a Good / high powered anti virus. Anti virus...


This can be resolved by installing and scanning the computer using Norton 360.

Click here to download Norton 360 version 3.0

After downloading Norton 360 double click on the installation file and follow on screen instruction to install the file.
Click on skip if it ask for product key.
After installing Norton 360 open Norton 360 and click on live Update to download latest virus definition on to your computer. This will helps norton to find and heal the up to date virus.

After running live update perform complete system scan using Norton.

Note:
  • Uninstall existing Antivirus on your computer before installing Norton 360.
  • Your system performance will be little low for about 7 to 10 days after installing Norton, after this period it will become Normal.
  • This is trial version which will provide you 30 days validity but even 1 year subscription does the same task. You can install whatever antivirus if you wish to switch over.

Jan 21, 2011 | Computers & Internet

1 Answer

Computer hangs, won't accept windows updates


This smells like Malware/Trojan problems to high heaven. Follow the guide below to make sure that you are not dealing with the nasties that are out there in cyberland.

Go to www.filehippo.com download a program from the center column in the anti-virus section called "MalwareBytes Anti-Malware Tool". Run the installer and allow it to update. Once it dies run the program and perform a quick scan only. Once the scan is complete it will display a button called "Show Results" The program will display all infections it finds. Now click on the "Remove Selected" button and it will delete all infections. Reboot the computer and go to the control panel and turn the system restore and firwall back on if they are still off.

Jul 09, 2010 | HP Pavilion dv6000z Notebook

2 Answers

Laptop hangs during anti-virus scan


which anti-virus do you use?
If it's McAfee, then it's quite usual. Leave it there for some time or skip the file.
I would recommend you to use Norton 360

May 23, 2010 | Computers & Internet

2 Answers

The computer is painfully slow


Malware dialers and virus' can cause this. Run a virus scan then get Spybot search and destroy here:
http://www.safer-networking.org/index2.html
After that do a defrag of harddrive.

Mar 02, 2010 | HP Pavilion ze4400 Notebook

2 Answers

Need a free anti virus and anti spyware


Install AVG free Anti Virus
http://free.avg.com/us-en/download

Install Norton Anti Virus
http://www.freedownloadscenter.com/Search/norton_anti_virus.html

Install Avast Anti Virus
http://www.avast.com/eng/download-avast-home.html

For Spyware infection install
Malwarebytes
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

SuperAntispyware
http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html



Nov 19, 2009 | Microsoft Windows XP Home Edition

3 Answers

Which anti virus can i use for my laptop. i have used mcfee anti virsus but this is no useful for my laptop because laptop be come hang after installation. Presently i m using AVG but this anti virsus...


best antivirus for laptop is Bitdefender this antivirus is in first place in top ten antiviruses and its also not make pc slow very light but powerfull antivirus.
plz dont forget to rate me thnx

Sep 07, 2009 | HP Compaq Presario V6000T Notebook

1 Answer

Norton Anti-virus will not launch


If you have access to another computer download avast anti-virus and malwarebytes anti-malware and burn to cd or use a flash drive. Malwarebytes will remove that PC Defender rouge anti-virus software and any other malware you may have,

If you don't have another computer you can download the files to try booting into safe mode with networking. This option should allow you to download and install the programs above,

If your able to download them run anti-malware first. Let t fix what it can. Then install avast anti-virus, when asked if you want to schedule a boot time scan say yes, then when asked to reboot say no and open avast and update it, When prompted to reboot do so.

Hope this helps

Mar 26, 2009 | HP Computers & Internet

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