Question about Western Digital My Book Premium ES Edition WDG1SU5000 500 GB USB 2.0 Hard Drive

1 Answer

Ext HDD Cannott Be Read On Computer

I've had this 500GB Western Digital External hard drive for about 7 months now. Recently 2 days ago, my computer has stopped reading it. It does not appear on the "my computer" screen at all whatsoever. Restarting my computer has not help nor detaching and reattaching the drive to the computer. If anyone knows how to resolve this problem or knows any troubleshooting guide, please let me know asap\

-thanks neek13

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  • KimKim2 Mar 26, 2008

    My Book Premium Ed 500 GB's/WinXP



    Yep, me too. I now get the 'crash' after trying to backup where Microsoft says it has to send info back to MS.



    WD Backup sees the file I make for the backup and tells me how many g's it will be. Then when I hit, 'backup' I get the little box of death.



    AppName: uwdbackup.exe AppVer: 1.0.2.25 ModName: msvcrt.dll
    ModVer: 7.0.2600.2180 Offset: 0001a61d



    The Little Box of Death Says:
    WD Backup

    WD Backup has encounted a problem and needs to close. We are sorry for the inconvenience.

    Please tell MS about the problem. 'Send Error Report.'



    My computer sees the drive.

  • jer2549 Mar 28, 2008

    I have a My Book that is only a few months old. It will not show on my screen, either. I have a Power Book G4 laptop and a WD My Book. This is really bad as I need my photo files. I have tried restarting hte computer, turning on and off hte external hard drive. I hooked it to Firewire and the wire with the funny looking box end. NOthing works. 



  • Anonymous Apr 02, 2008

    The WD diagnostic software "sees" the drive, but cannot run a success check on it (failed test code = 4, failed test check point = 64 on SMART test). Window XP reports the device as working properly, but does not recognize it through windows explorer or through the cmd line interface. I have power cycled the HHD, tried different cables and power supplies, and rebooted my computer, with no effect.

  • MrGilly Jan 11, 2009

    The access to the WD external drive is missing or deleted. I cannot do a back up.

  • Anonymous Feb 18, 2009

    while connecting external hardick to my computer my camputer is giving error "send error report" when i am trying to open my external hardisk drive.

  • bntray2 Feb 20, 2009

    i have just reformatted my pc now it wont recognise my wd ext hdd

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  • Master
  • 3,587 Answers

Sure..it's possible the drivers are blown..you may need to remove the ones you have, and get some new ones from their website..

Posted on Mar 23, 2008

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