I've had this 500GB Western Digital External hard drive for about 7 months now. Recently 2 days ago, my computer has stopped reading it. It does not appear on the "my computer" screen at all whatsoever. Restarting my computer has not help nor detaching and reattaching the drive to the computer. If anyone knows how to resolve this problem or knows any troubleshooting guide, please let me know asap\
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The format on a disk, will not be relevant of recognition via an USB connector. To connect a drive via USB, the computer must have the correct driver for the hardware you are connecting. Be sure you connect the HD coerce to the external harness and make sure it is supplied with the correct voltages.
When you connect a working system on the USB connector and the drive does not have a format, the computer will see that and ask you if it should format the drive.
Check the file system of your hard drive. If your PC is recognizing it, check if its a FAT or NTFS. If it is NTFS then you have to reformat it using your Mac and choose FAT. Mac OS recognizes NTFS as a read only drive. If you plan using it with your PC and MAC you should format it using your mac and choose MS-DOS in disc Utility. You cannot format the drive using your PC Computer with a FAT file system because of the capacity. Only Mac can format it with a FAT file system.
You need to first narrow down the problem to either your PC or the external hard drive. Do you have access to any other PCs you could try connecting your hard drive to? (think friends, family, public PCs, etc)
If the hard drive works on other PCs, we know it isn't a problem with the hard drive.
If it turns out that the hard drive is fine and the PC is the problem, I would suggest going in to Device Manager and uninstalling everything USB related. Once you have done this, either reboot your PC or right-click inside device manager and "scan for new hardware". All of your USB related devices should reload their drivers automatically. You may want to try this both with and without the usb drive connected.
Yes. This is going to sound strange. Put the drive in a plastic bag and put it in the freezer. Next day, take it out, hook it up, and see if it is recognized.
If so, under My computer, right click on the drive - click Properties - then Tools, then Error Checking. Check box Automatically Fix File System Errors. Let it run. If everything shows up, be ready to transfer wnat you want off of it.
Freezing shrinks the metal parts . Microscopically, but often enough to get stuck parts free enough to get working.
I just went through this with a 750Gig Book. now i have reformatted the drive (after transferring all over to new drive) and the clicking is gone and all disk checks are fine and i wonder whether to trust this device ever again... Hate to just throw out a large drive.
I have ".Window 7." Sometime I see a icon and it shows the drive size and can't read and my work. Yes, I do save my work on my hard drive, but I also want to save it on my external drive. . I even reboot.