Question about ATSI Holdings Cognitive Del Sol Thermal Label Printer

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Our DEL SOL BARCODE PRINTER won't print..it operates fine but the labels come out blank...any suggestions?

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Is this the first time using the printer ? As simple as it sounds, make sure that the ribbon is not on backwards. ribbons have two sides, one with ink, one without. The ink side of course should be facing down to the label stock. If you are not sure which side has ink, just use a label to touch each side. Ink will come up in the adhesive from the ink side.

If the ribbon is on correct, then the next thing to check is the darkness setting usually set from the printer driver or label software. Maybe it's not set high enough for the label / ribbon combination.

Hope that helps !

Posted on Apr 23, 2010

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