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A virus called personal security has invaded my wifes laptop and wont allow entry to anything to uninstall/remove, or even access the internet

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HI,

You will have to boot with a antivirus boot rescue disk.

If you have an antivirus installed and you made such a disk, use it.

Install an antivirus. If you cannot do this in the normal mode, restart the comp in safe mode. Press the F8 key when booting and you can enter that mode.

After cleaning, you can proceed.

If you have no rescue disk, you can try the rescue disk by drweb antivirus. It is created new everyday, so get it from the website. download and burn on another pc then use it with your wives laptop.

Cheers
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Posted on Apr 23, 2010

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Posted on Jan 02, 2017

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