Question about Canon PowerShot SD890 IS Digital Camera

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I plug my camera into the computer and nothing happens. I checked the device manager and the following message appears: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).

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Try using a separate card reader instead of the camera. Works every time.

Posted on Apr 23, 2010

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Posted on Jan 02, 2017

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I cant see the pic on pc


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:

The compatible Operating Systems are as follows:

Windows XP Windows 2000 Professional Windows Vista Mac OS X

Please follow the below troubleshooting steps below if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC. Power off and disconnect your Camera from your computer. Restart your computer. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer. If the issue persists, please check the Device Manager driver conflicts by following the steps: Connect the camera to the computer with the USB cable. Turn on the camera. Open the Device Manager of the operating system.
Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab. XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button. Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button. Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver. In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol. Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu. In the drop-down menu, click Uninstall or Remove. In the Confirm Device Removal dialog box, click the OK button. Restart the computer. Follow any on-screen instructions to complete reinstallation of the USB driver.
If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation. I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this. If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue. Thanks for understanding.

Apr 10, 2011 | Sony Cyber-shot DSC-S750 Digital Camera

1 Answer

How can i connect my sony dsc-w50 to pc. any drivers needed to install?


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:
The compatible Operating Systems are as follows:
  • Windows XP
  • Windows Me
  • Windows Vista
  • Windows 7
  • Mac OS X

Please follow the below troubleshooting steps if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera.
  1. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC.
  2. Power off and disconnect your Camera from your computer.
  3. Restart your computer.
  4. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer.
  5. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer.
  6. If the issue persists, please check the Device Manager driver conflicts by following the steps:
  • Connect the camera to the computer with the USB cable.
  • Turn on the camera.
  • Open the Device Manager of the operating system.

Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab.
XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button.
Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button.
Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver.
  • In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol.
  • Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
  • In the drop-down menu, click Uninstall or Remove.
  • In the Confirm Device Removal dialog box, click the OK button.
  • Restart the computer.
  • Follow any on-screen instructions to complete reinstallation of the USB driver.

If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation.
I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this.
If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue.

Mar 26, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

USB trouble with SD1100is


Code 19 Your registry may be bad. (Code 19) To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good. Solution button: Check Registry This code means that the registry returned an unknown result. To resolve this issue, follow the recommended solution, which will run Scanreg.exe. If this does not resolve the issue, type "scanreg /restore" (without quotation marks) from a command prompt. Finally, remove the device from Device Manager, and then redetect it using the Add New Hardware tool in Control Panel. Hope this help's ;)

May 25, 2009 | Canon PowerShot SD1100 IS Digital Camera

1 Answer

ERROR: code 28 -- Windows XP & USB 2.0


This message appears because Windows XP did not originally support the USB 2.0 specification. However, as of May 2002, the final release version of the Microsoft USB 2.0 drivers for Windows XP is available at the Windows Update Site. The driver is designated Microsoft USB Driver Version 5.1.2600.0.

Sep 21, 2005 | Polaroid PhotoMax PDC 1320 Digital Camera

1 Answer

ERROR: code 28 -- Windows XP & USB 2.0


This message appears because Windows XP did not originally support the USB 2.0 specification. However, as of May 2002, the final release version of the Microsoft USB 2.0 drivers for Windows XP is available at the Windows Update Site. The driver is designated Microsoft USB Driver Version 5.1.2600.0.

Sep 21, 2005 | Polaroid PhotoMax PDC 1300 Digital Camera

1 Answer

ERROR: code 28 -- Windows XP & USB 2.0


This message appears because Windows XP did not originally support the USB 2.0 specification. However, as of May 2002, the final release version of the Microsoft USB 2.0 drivers for Windows XP is available at the Windows Update Site. The driver is designated Microsoft USB Driver Version 5.1.2600.0.

Sep 21, 2005 | Polaroid PhotoMax PDC 640CF Digital Camera

1 Answer

ERROR: code 28 -- Windows XP & USB 2.0


This message appears because Windows XP did not originally support the USB 2.0 specification. However, as of May 2002, the final release version of the Microsoft USB 2.0 drivers for Windows XP is available at the Windows Update Site. The driver is designated Microsoft USB Driver Version 5.1.2600.0.

Sep 21, 2005 | Polaroid PhotoMax MP3 Digital Camera

3 Answers

ERROR: code 28 -- Windows XP & USB 2.0


I'm unable to connect my western digital hard drive to my Windows XP computer via the USB port. When I check the USB 2.0 Controller in the Device Manager, there is a yellow exclamation mark (!) next to it. When I check on the status of the USB 2.0 Controller, the following message appears:

The drivers for this device are not installed (code 28).

What do I do now?

Sep 21, 2005 | Polaroid PhotoMax Fun Flash 640 SE Digital...

3 Answers

ERROR: code 28 -- Windows XP & USB 2.0


I'm cannt to connect my digital camera to my windows via USB port. after this, I received message : The drivers for this device are not installed (code 28), what can I do?
Thx...

Sep 21, 2005 | Polaroid PhotoMax Fun 620 Digital Camera

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