a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1. This program installed firmware v220.127.116.11
remove the battery, start the program, hold the play button while plugging into usb, release the play button when the term "initializing" replaces "searching", click the start button to replace the firmware.
You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.
After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem after I did it a second time and allowed it to format.
Download the user's manual also from the website - it will let you know what to do next.
I have written an article that you can see in the "Tips & Tricks" section on how to download songs to your Mp3 player using Windows Media Player 11. Make sure you get the firmware update before using Windows Media Player 11, however: Philips issued a firmware upgrade for this model to correct the freezing issue. You can't use the version of the Philips Device Manager that came on the installation CD. You have to go to www.philips.com/support, enter your country, enter your model #, click on SA 6045/37 without the B, and click on the Software & Drivers link. Within the software & drivers link, you must download the link underneath "Device/Firmware Manager" - this will give you the latest version of the Device Manager. Using the new Device Manager, connect your mp3 player to the computer and click on the "Update" button within the Philips Device Manager. This will upgrade your player's firmware, and fix the freezing issue.
-Tha Mp3 Doctor
I have not tried this yet but RCA support sent me this.
I suggest updating the firmware on your player. After upgrading the firmware on your player, you must use the easy rip software. This will avoid problems in the future and keep the unit updated
1. Go to www.audiovox.com 2. Go to FAQ’s in search enter M4204 3. Download firmware upgrade 4. Hold play/pause button for 15 seconds 5. Hold menu button for 10 seconds 6. Attach M4204 via USB cable while holding play/pause button 7. This should start the firmware upgrade 8. Possible an error message of “cant write to disk” will pop up 9. Firmware upgrade will end with error do not close 10. Go to My Computer find the drive that holds the MP3 player 11. Right click scroll down to format, format the player 12. Run firmware upgrade again
Well I found out that if load the the firmware upgrader on your computer and then
slide the power switch to hold position and then
keeping the select button pressed down
plug it to the computer.
Hold it for say 15 sec and then let go.
In a minute or so the firmware updater will pop up asking you to check for firmware upgrade.
choose the default and follow the prompts
Greetings from Ireland. I never had problems before, but i sent my MP3 player to sony for repair and when I received it it had the same issue.
The reason for this is that on the player there is some 5Mb of data that is generated by the firmware of the player. The firmware is like a bios of the device. If the firmware is not compatible with the software you're trying to transfer the music with, you will get this message.
Firstly, check if you have the latest version og Sonic Stage of Open Manager (depending where relevant). This should fix the issue. If it doesn't, you may need a firmware upgrade. The upgrade is easy to download and instal and is available directly from Sony.
Warning: Only install firmware and software updates provided by Sonly directly. Specially with firmware, wrong package can damage your player so be sure that the file you're downloading and installing is the right one.