Question about HP Officejet Pro L7480 All-in-One Multifunction Inkjet

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Every print i do it then print a alignment test page but the message on the printer says failed refer to documentation but cant find anything

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Ink cartridge alignment problem

I tried to clean & realign but it stills shows an error. HP is no help. I guess you need to align every time until you run out of ink & get a new cartridge. Why won't HP admit a problem & replace the cartridges?

Posted on Mar 25, 2008

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  • 1 Answer

SOURCE: printer will not align cartridges

are you sure you had the right cartriges? if you did try changing your colour cartrige

Posted on Nov 16, 2008

SOURCE: Alignment failure

Hi, 


Please follow the follwoing steps, 

1) unplug the power cord at the both ends from the printer and wall outlet. connect to wall out let directly dont connect to 
printer.
2)Press and hold # and 6 while reconnecting the power cord to the product hold for 1 min after plugging the power cord, and 
then release both buttons, this should resolve the issue.

Regards,  raj_p5983

Posted on Jan 29, 2009

  • 1 Answer

SOURCE: error message 0xc18a0001 Ink system has failed.

Easy fix. I found elsewhere on this site that the solution is to RESET the printer via the following instructions from HP...

1) Unplug Printer
2) Simultaneously press and hold the HELP & OK buttons
3) Re-plug in printer, while still holding the two buttons.

That's it ! You are reset. It will take a little time for the printer to re-configure, but you'll be printing in 5 or so minutes.

Posted on Oct 29, 2009

buffalonyman
  • 1865 Answers

SOURCE: HP Photosmart 3310 All in One - just failed

Go to the following link to get support for your printer

http://h10025.www1.hp.com/ewfrf/wc/product?product=439491&lc=en&cc=us&dlc=en&lang=en&cc=us

Posted on Nov 05, 2009

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Hp J5780 all in one - I cannot get the printer to attach to the bottom portion.


Regarding your recent inquiry about the HP 74, 75, 74XL or 75XL ink cartridge error message ("Cartridges Not Aligned" or similar printer alert condition) and inability to print with your HP OJ J578 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside one of the ink cartridges (.....it is very rare for both cartridges to fail at the same time). An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do) occur with brand new ink cartridges.* To help identify the root cause, and to confirm/determine which of the two ink cartridges is causing the failure condition, please run the 'Tap 41' cartridge's electrical diagnostic test below (refer to C.)

Please first verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can occur due to internal corrosion, etc.

NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


DIAGNOSTIC STEPS:

A.Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B.Print Extended Self Test:

    1.Press CANCEL + OK buttons at the same time.
    2.The extended self test page should print.
    --- Verify all colors and all stair-step nozzles are firing (i.e. no missing horizontal lines should be visible in the stair-step grid patterns). (NOTE: the self test page is a 'forced' test print whether the ink cartridges are good or bad). Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

    C.Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure (or .pdf document) at the following links on how to activate and read the service test:
    http://inkjet411.com/?page_id=544

      1.Press the * and # keys simultaneously.
      2.Enter 124 (or 123) at keypad.
      3.Use the arrow keys to navigate to the System Menu. Select Ok.
      4.Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Should display 'code = 0'.
      5.Use the arrow keys to enter 'code = 41' (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print.
      NOTE 1: The 'Tap 10' (extended self test) can also be activated by pressing CANCEL + OK buttons at the same time. Whether ink cartridges are good or not, i.e. this is a forced print test). Refer to following 4 paragraphs (or video) on how to interpret diagnostic report.....

      NOTE 2: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

      --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

      ---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

      You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.

      NOTE 3: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions. However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced:
      http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

      D. Cartridge Error Bypass ( Emergency Printing Only - http://inkjet411.com/?page_id=544 ):
      1. Press the * and # keys simultaneously.
      2. Enter 123 (or 124) at keypad. The 'Underware' menu should be displayed.
      3. Use the arrow keys to navigate to the Information Menu. Select Ok.
      4. Use the arrow keys to navigate to the 'checksum for relock data input'. Select Ok. LCD should display a 5-digit number after a few seconds.
      5. Attempt to send a print job to printer
      NOTE: with a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced.

      *Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.

      For reference, the following page provides a complete review of the majority of cartridge error messages you may observe on your printer at one point or another:
      http://inkjet411.com/?page_id=509

      However, if your printer works routinely after inserting a brand new HP 74 and/or HP 75 ink cartridge in it, then this will confirm root cause of failure as being limited to one of the ink cartridges.

      For additional HP OJ5700 printer series diagnostics information please visit: http://inkjet411.com/?page_id=1813

      ---
      CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors. We do NOT suggest refilling these types of ink cartridges.....refilling of HP 74/75 original/genuine ink cartridges is only suggested!

      HP 74/75 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=WqnHRFpbo0w
      ---

      If you need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty (remanufactured ink cartridges which have been thoroughly tested; purchases are only available by USA residents).

      For any additional questions please contact us directly: Inkjet411help@gmail.com


Feb 17, 2015 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Hp c4180 all in one printer says to align cartridge after test - refer to product documentation../


Did you align the cartridge?

When you change the cartridge it will print a page and you need to scan that page, You need to place it on the glass facing down and then press the scan button.

Apr 28, 2011 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

I can print a Self-Test page, but it only prints in Magenta, I cannot get it to print in Black. I just replaced the Black & Yellow cartridges, but I still cannot get anything to print in Black. I am...


First, make sure that the new cartridges are hp ones, and then make sure the tape is removed. I've done this before by accident, where I put a new cartridge in and it had the tape on it and didn't get output that way.

If you still have problems after trying the above steps, maybe try the following link:

http://h71036.www7.hp.com/hho/cache/427347-0-0-225-121.html

There are in warranty and out of warranty support options on this page.

Jan 31, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

When I print, the black ink skips or sometimes doesn't print anything. I put in a new cartridge (no improvement), manually cleaned printer head, tried to manually align printer and it says alignment...


unless you are printing and choosing black only, the printer uses the color cartridge also. Go into advanced settings and choose black only. If not you may try and replace the color cartridge, or return the cartridge, it might be defective.

Jan 15, 2011 | HP OfficeJet K80 All-In-One InkJet Printer

1 Answer

My printer has the message " alignment failed refer to device documantation". How do I fix this.


Use the setup button and scroll down to print reports, print the self test report and it should show all colors. If any color is not printing you probably need a new printhead for that color. Otherwise do a printhead cleaning until all colors print, and then alignment won't fail.

Oct 02, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

HP C6180 won't align print cartridges


hi Alignment of ink cartridges is very essential for the for the printer to print so first of all be sure that you are using geniun ink cartridges now lets try a reset on your printer press the # and 3 button on your printer together and then unplug the power cord from your printer and keep pressing the buttons now wait for 5 sec and while pressing # and 3 replug the power cord wait for the printer to initialize and see if it prints alignment page if no page is printed then click on the start button of the computer and then go to printers and faxes and then right ckick on the icon of your printer and click on printing preferences now go to the features tab and click on the button that says align print cartridges wait for the alignment page to print and now try and see if it prints fine

Aug 26, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Printer alignment


hi,

try this steps, if printer print the alignment page put it on scanner then press scan.
as i notice the all in one printer of hp is like this..

hope it help u?


rey

Nov 03, 2008 | HP Officejet Pro L7380 Laser Printer

1 Answer

Align page message


I have an OfficeJet 5780 and I have to do the alignment also. The allignment page it prints should have instructions on it. Just put it in the scanner and press "Enter". It needs to scan it to align the print heads.

This is from the manual on their website:

The HP Officejet prompts you to align cartridges every time you install or
replace a print cartridge. Aligning the cartridges ensures high-quality output.
To align the print cartridges when prompted:
1 Press Enter on the front panel.
An align cartridges (test pattern) page prints.
2 Load the align cartridges page face down in the ADF between the paperwidth
guides and press the Enter button again.
3 Recycle or discard the page.

Geno

Feb 21, 2008 | HP Officejet 4110 All-In-One InkJet...

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