Hi, my 18month old hp pavilion has stopped working it has given me problems since I purchased it. For the last couple of weeks have had trouble booting up. It just got stuck on searching for drivers, now...
The first thing you need to do is backup any important data, such as pictures, files, and anything important that you've saved since purchasing your computer, including emails and any favorites in IE or Firefox 9which can create html or JSON backup files that will populate yout favorites after you restore your original system). If you haven't tried it yet, you may simply just need to do a system restore in Windows. Look up system restore in search to get to it and follow the instructions to restore to an earlier time. Usually a system checkpoint date is best. If you choose to do a restore with the HP recovery partition, that will restore your machine to the way it was when you purchased it and you'll lose some files depending on which restore type you select. All new data will be lost and the system will be returned to factory condition. You should also disconnect all external devices like printers, scanners etc.
Most new computers don't come with recovery disks like they used to. Instaed they have a recovery partition on your hard drive.There are a couple of ways to get to the recovery screen. One way is to tap the F10 key repeatedly when booting the PC. This should take you to a screen that shows your recovery option. Choose the simple one that won't completely restore and format your disk or all new data will be lost. Or, in Windows, you can go to start, then all programs, then HP tools and then select HP system recovery. I'd first try windows system restore though. That won't delete any of your current files or folders.
Jan 07, 2011 |
HP PC Desktops