Question about Samsung AS1293L Air Conditioner

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I have always believed in Samsung products...in fact each and every appliance of mine is a Samsung. I bought a 2 ton split for my boutique just about 1.5 yrs ago. Recently it was not functioning and your engineers came and TRIED to fix it to no avail. Finally 3 days later they said they had to take the unit to their workshop so that they could fix it, check it and then return it. Needless to say they took 8 days to come and then kept the unit for a further 7 days. Exactly 2 weeks later the a/c starts icing up again and yet restart the entire process of daily calls to the Samsung call center which is impossible to get thru to. 8 days later the engineers finally come and say there is a leak and the gas will have to be refilled. This is exactly why the unit was taken away.....could they or could they not fix the problem. Anyways it works beautifully for 8 days and then again exactly 7 days ago it conks out again. Starts icing up yet again. We have gone insane calling up your service centre and giving complaints to fix it. Each and every morning and evening this remains our only job since it is so hot and the reason why we spend so much on buying an a/c is so that we can keep cool and work happily. Well till today evening there is no sign or sight of anyone coming and taking a look at our problem let alone fixing it. I am so disappointed with your service and the attitude you have these days to loyal customers. I will never again speak loudly about "THE SAMSUNG EXPERIENCE" as it is one that shall give me nightmares for the rest of my life. I have nothing else to say besides please, please could someone come and take a look at our a/c and fix it so that this doesnt remain the thing of utmost importance in my life any more.

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If you can copy and past your message to the Samsung web site it might get some results. The side you are on is not affiliated with any company. Here's a link.
http://www.samsung.com/us/info/contactus.html

Posted on Apr 23, 2010

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