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My dyson animal just cuts out mid vacuming ,the motor gets quiet hot ,and wont start again for an hour or so when i expect the motor cools down .all filters cleaned no blockages etc.. any suggestions?????

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  • 40 Answers

This is a feature so that the motor does not burn up check all tubes

Posted on Apr 23, 2010

  • toltmiddlesc Jun 14, 2010

    this normally is so that you do not burn up the moter try cleaning all the filters.

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2 Answers

Does dyson DC14 have a thermal cut-out? If so where is it?


Hi Michael, it's Jack at Dyson.

Yes, like most Dyson vacuums, DC14's motor is protected by a thermal cutout, which shuts the machine down if it starts to overheat. It should reset itself automatically after your machine's had 1-2 hours to cool down.

To prevent this from reoccurring we'd recommend checking your machine for any blockages in the cleaner head, internal airways, wand or hose: http://www.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

It's also a good idea to give the pre-filter a wash as shown in the video guide below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it. The pre-filter is engineered to last the lifetime of the machine in normal use, and as long as it's maintained as recommended we wouldn't expect it to need replacing.


If you'd like further help or advice from our experts after giving these steps a try, just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jun 17, 2015 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My dc04 motor stopped in mid use and wont start up again has motor gone?


Hi Steve,

Your DC04 is equipped with a safety device which shuts down the machine if it starts to overheat. This can be due to a blockage, or because the filter needs a wash. You should find the machine will restart after cooling down for about an hour, but to ensure this doesn't happen again, please follow the steps shown in our online support guide to locate and remove any blockages from the cleaner:

http://www.dyson.co.uk/support/help.asp?article=89&product=DC04-SY-STD-BC

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if the machine won't restart, or if it continues to cut out in use, please get in touch with us directly so we can help. You can call free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Online Customer Support


Nov 07, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

No power. The motor does not turn on


Most Dyson cleaners have a thermal cut-out to protect the motor from overheating in the event of a restriction to the airflow. So, if anything causes it to overheat, it will switch off. If this happens, leave the cleaner switched off for at least two hours, as it will not start again until it has cooled down.

The most common cause of a cut-out is that the cleaner has a blockage or the filter needs washing. A high room temperature may also trigger it. Before you continue vacuuming, ensure the filter is clean and there are no blockages. You can download the user guide at www.dyson.co.uk/support/. Just click on 'Get Expert Help' then 'Using my Dyson product' then 'User Guide'.

If this does not solve the issue you may have a bad switch or motor.

Aug 20, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I was using the Dyson, turned off to empty tank, will not turn on again, I have checked outlet it is ok. Does it have some kind of safety if it gets to hot.Thanks


hi.
there is a thermal fuse built into the motor of all dysons that will cut the power if the motor gets too hot.
when the motor cools down again, the fuse will normally reset itself.

try the hoover again after a few hours and see if it works again.
also change the fuse in the plug to check that that has not blown

Apr 03, 2011 | Dyson Vacuums

2 Answers

DOES THE DYSON ANIMAL HAVE A RESET BUTTON.


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The most common cause of a cut-out is that the cleaner has a blockage or the filter needs washing. A high room temperature may also trigger it. Before you continue vacuuming, ensure the filter is clean and there are no blockages. You can download the user guide at www.dyson.co.uk/support/. Just click on ‘Get Expert Help’ then ‘Using my Dyson product’ then ‘User Guide’.


Hope that this information is useful to you.


Kind regards
Darran
Dyson Customer Service




Dec 26, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Just stopped mid hoovering and now won't switch on!


It is probably a thermal cut-off which is caused by a blockage. The machine will turn itself off before it overheats if it is a thermal cut-off. Once it has cooled down, you will be able to turn it back on again (usually 30 mins - 1 hour).

If the machine doesn't turn on at all anymore, you may need to replace the power switch. Call the Dyson helpline, they will do a blockage troubleshoot and if it's not that, they will tell you where you can find an authorized Dyson repair dealer in your area.

Jul 07, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Stops after a few mins of use


You are experiencing a thermal cut-off - caused by a blockage. The machine turns itself off before it overheats. You will be able to turn it on again after 30 mins to an hour after it has cooled down. Call the Dyson helpline to do a full troubleshoot to find the blockage.

Jun 21, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Is there a reset button on the dyson


The short answer: No. The longer answer begins with a question: why do you need to know, what's happened to make you ask? Most Dysons have a built in cut-out system that stops the machine if it gets too hot. This usually happens because the filter needs washing or the machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour. The cut-out should reset itself when it's cool enough.  Remember to check the filter and look for blockages before re-starting.  If the cut-out does not reset itself, you may need professional help.

Feb 28, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson


the automatic cut out switch on the motor needs replacing when the motor gets hot this switch comes in and stops the motor from overheating when the motor cools down the cleaner will work again and cut out again when the motor gets hot if it is not replaced it will eventually burn the motor out after the switch has been replaced both the filter and cyclone need to be cleaned on a regular basis or the same will happen again

Sep 04, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson dc07 animal


This is from the Dyson web page:
Get expert help Thermal cut out Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.
Any non- domestic use may adversely affect the filter performance such as vacuuming up plaster dust.


Sounds like your vacuum is overheating. Check the above.


Lou

Aug 30, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

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