Question about HP OfficeJet 4315 All-In-One InkJet Printer

1 Answer

I have not had a resolution to my problem and am now being ignored?? HELP! Anne

Posted by on

  • 4 more comments 
  • anne689 Apr 23, 2010

    again,... do you not have any history??? What exactly is it that I am paying for?????

  • anne689 Apr 23, 2010

    again... do you not have ticket history??? What exacftly is it that I am paying for here??

    Anne

    The original history is



    I used to be able to scan fine from my HP4315 but since I reinstalled the software to add an additional printer it won't work








    Comments:







    Apr 23, 2010

    - HI there Thank you! I installed an HP1400. I then got the Photosmart
    Studio which I didn't have before. Trying to do a scan from there
    brings up HP Scan Pro followed by a message saying the scanner can't be
    found. Basically it isn't finding a default scanner at all. I have
    tried resetting everything unplugging everything and reinstalling the
    drivers... nothing.
    Previously I only had HP Scan Pro and would be more than happy to go
    back to that and then elect which scanner I want to use.. Or is that
    eutopia?!
    I should also mention that I run a MAC using OS 10.5.8
    Thanks for your help
    Anne










    Apr 23, 2010

    -
    HI there

    Thank
    you! I installed an HP1400. I then got the Photosmart Studio which I
    didn't have before. Trying to do a scan from there brings up HP Scan
    Pro followed by a message saying the scanner can't be found. Basically
    it isn't finding a default scanner at all. I have tried resetting
    everything unplugging everything and reinstalling the drivers...
    nothing.

    Previously I only had HP Scan Pro and would be more
    than happy to go back to that and then elect which scanner I want to
    use.. Or is that eutopia?!

    I should also mention that I run a MAC using OS 10.5.8

    Thanks for your help

    Anne












    Apr 23, 2010

    -
    I would if I could...I don't get that option.

    Do you have a clever way for me to do that?













    Apr 23, 2010

    -
    I did say I am running a MAC and this seems to refer to windows???

    Anne













    Apr 23, 2010

    -
    Also I can print from it just not use it as a scanner..

    Your service will only work if you actually respond to my query and don't assume things

    Anne










    See less








    function setMoreVisibility(val) {
    if (val) {
    $('ctl00_MainColumn_ctrl_question_divMessage').style.display = 'none';
    $('ctl00_MainColumn_ctrl_question_divMessageMore').style.display = '';
    }
    else {
    $('ctl00_MainColumn_ctrl_question_divMessage').style.display = '';
    $('ctl00_MainColumn_ctrl_question_divMessageMore').style.display = 'none';
    }
    }


























    Solution #1


    posted on
    Apr 23, 2010



















    e-ware





    Rank:
    Guru


    Expert



    Rating:
    85.91%
    ,
    137
    votes














    hi,



    Just want to check have you checked the printer settings for your
    HP4315. Whenever you try and scan what is the default printer that is
    set on the computer.



    Also please mention which addidtional printer have you installed and are all they installed on the same computer.



    Please check for the printer sttings as which is the default printer
    added on your computer, you might have to choose manually to use which
    pinter for use.



    Waiting for a response.




    Comments:







    Apr 23, 2010

    -
    Going forward just manually slect the printer that you want to use in the printer setting.








    Apr 23, 2010

    -
    Please click on:



    Start>Control Panel>Printer and Faxes



    Here you should find your printer, over there select your printer and
    do a right click to use it for printing at that time or set a default
    printer.



    Also when you print a documet, befor the computer sends the data for
    print your computer will ask you to choose the printer you want to use
    at that time.













  • anne689 Apr 23, 2010

    I copied the entire ticket history for you.. here it is again



    I used to be able to scan fine from my HP4315 but since I reinstalled the software to add an additional printer it won't work








    Comments:







    Apr 23, 2010

    - HI there Thank you! I installed an HP1400. I then got the Photosmart
    Studio which I didn't have before. Trying to do a scan from there
    brings up HP Scan Pro followed by a message saying the scanner can't be
    found. Basically it isn't finding a default scanner at all. I have
    tried resetting everything unplugging everything and reinstalling the
    drivers... nothing.
    Previously I only had HP Scan Pro and would be more than happy to go
    back to that and then elect which scanner I want to use.. Or is that
    eutopia?!
    I should also mention that I run a MAC using OS 10.5.8
    Thanks for your help
    Anne










    Apr 23, 2010

    -
    HI there

    Thank
    you! I installed an HP1400. I then got the Photosmart Studio which I
    didn't have before. Trying to do a scan from there brings up HP Scan
    Pro followed by a message saying the scanner can't be found. Basically
    it isn't finding a default scanner at all. I have tried resetting
    everything unplugging everything and reinstalling the drivers...
    nothing.

    Previously I only had HP Scan Pro and would be more
    than happy to go back to that and then elect which scanner I want to
    use.. Or is that eutopia?!

    I should also mention that I run a MAC using OS 10.5.8

    Thanks for your help

    Anne












    Apr 23, 2010

    -
    I would if I could...I don't get that option.

    Do you have a clever way for me to do that?













    Apr 23, 2010

    -
    I did say I am running a MAC and this seems to refer to windows???

    Anne













    Apr 23, 2010

    -
    Also I can print from it just not use it as a scanner..

    Your service will only work if you actually respond to my query and don't assume things

    Anne










    See less








    function setMoreVisibility(val) {
    if (val) {
    $('ctl00_MainColumn_ctrl_question_divMessage').style.display = 'none';
    $('ctl00_MainColumn_ctrl_question_divMessageMore').style.display = '';
    }
    else {
    $('ctl00_MainColumn_ctrl_question_divMessage').style.display = '';
    $('ctl00_MainColumn_ctrl_question_divMessageMore').style.display = 'none';
    }
    }


























    Solution #1


    posted on
    Apr 23, 2010



















    e-ware





    Rank:
    Guru


    Expert



    Rating:
    85.91%
    ,
    137
    votes














    hi,



    Just want to check have you checked the printer settings for your
    HP4315. Whenever you try and scan what is the default printer that is
    set on the computer.



    Also please mention which addidtional printer have you installed and are all they installed on the same computer.



    Please check for the printer sttings as which is the default printer
    added on your computer, you might have to choose manually to use which
    pinter for use.



    Waiting for a response.




    Comments:







    Apr 23, 2010

    -
    Going forward just manually slect the printer that you want to use in the printer setting.








    Apr 23, 2010

    -
    Please click on:



    Start>Control Panel>Printer and Faxes



    Here you should find your printer, over there select your printer and
    do a right click to use it for printing at that time or set a default
    printer.



    Also when you print a documet, befor the computer sends the data for
    print your computer will ask you to choose the printer you want to use
    at that time.













  • anne689 Apr 23, 2010

    No as per my copied ticket I run MAC OS X 10.5.8

  • anne689 Apr 23, 2010

    So basically I need to rebuild my entire system for one lousy print driver

    ... I don't think so

    I am sorry but your advice and that of your colleagues has been no help at all.

    Please cancel my membership and refund any payment.

    I am very disappointed

    Anne


  • anne689 Apr 23, 2010

    It hasnt solved my problem and there is no need to be so rude

    Please close my account and refund any payment. I will report any charges as unauthorised


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1 Answer

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  • 787 Answers

Please describe your problem.

Posted on Apr 23, 2010

  • 2 more comments 
  • Tudor Valean
    Tudor Valean Apr 23, 2010

    This is a community of freelancing experts. This means we are not FixYa employees, so we don't have certain privilegies like viewing system logs and other history than our own.


    So, I can help you with your problem, but you are going to have to describe it to me.

  • Tudor Valean
    Tudor Valean Apr 23, 2010

    Do you, by any chance, run Mac OS 10.6 (Snow Leopard)?

  • Tudor Valean
    Tudor Valean Apr 23, 2010

    OK ... now, this is a known issue among HP printers when running on Macs. Basically, when you installed the second device (4100) you updated the drivers on your first device. And that's when hell broke loose. It took over 6 months for HP to fix this problem (with bad driver updates) and they solved it by recommending a Mac OS X 10.6 upgrade (that one has all the drivers preinstalled). So, there are two possible solutions for you:


    1) Do a complete system reinstall (OS, printers) and disable/block all HP driver updates. Also, don't use downloaded drivers, use the discs that came with the printer(s).


    2) Upgrade to Mac OS X 10.6

  • Tudor Valean
    Tudor Valean Apr 23, 2010

    OK ... read this:


    Mac OS - based systems are very different from Windows ones. They are built to "use", so that you won't have to worry about what's under the hood. Ever. And Apple thought that automatically installing updates is the best thing to do. And it clearly not in HP printers' case. The thing is that you would have to be very computer-savvy to fix this problem without reinstalling the whole system, but if you were, why would you even post this problem here?


    Also, don't hold us responsible for other companies' failure to deliver the best possible solutions to their customers ... it's their problem, not ours.


    We did what you asked us to do: tell you what to do.

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