I tried to update my tom tom on the computer now when i switch it on it just has a red cross on it? Now it will switch on to the first screen but won't do anything else. Need to press the re set button to turn it off.
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these have major issues during updates. mine also failed after update in very similar fashion. and after searching a lot of forums apparently its a very common thing. unfortunally i never found any solution to this. and ended up having to throw it away since it was past its warranty period. i suspect it was a buildt-in planned obsolescence since it was very rarely used (less than 6 times) but maintained at ideal long term storage condition
Well i am writing this wile I am trying this out...
I have a TomTom Go 910 that has a RED CROSS FLASHING on the bottom corner, what I have found is that if you have backed up your TomTom Go i maybe able to reset the TomTom Go on my computer but if you havent you may have to find on try finding one on google but i have a TomTom Go 910 you can download the 910 on http://rapiddigger.com/download/backup-go-910-rar-9110176/.
after you found the back-up you can connect your TomTom Go to your computer using the USB provided from your TomTom Go, replace the doggie file with the new one, then this should change it back to the FIRST update given...
(WARNING >> PLEASE scan the file befor you put it in your TomTom Go it might contain a very very evil virus<< WARNING)
This problem is due to the memory card not containing the TomTom application or map.
To update the application onto the memory card,
Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'.
This should then install the application onto the SD card.
Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory.
Note: you may also need to install your maps, voices, etc after you updat.
This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.
your tom tom should come with an update disk which should also include the orignal files that the tom tom runs with on the disk there should be a restore original files in the disk. if not then have a look on the tom tom website and see if they have an files you can download to restore the tom tom :)
Hi - have had the same problem - if you look on the tomtom website and support they have a list and one is flashing red cross. You need to follow the steps to format the tomtom. I did this and it worked and it included the update. i havent reconnected since i have it working now. I think its a software problem with HOME. Make sure you do a back up on home and make sure you follow step by step. close HOME before you start to reformat and also in the preferences turn off the automatically connect to home when you plug into your computer or it keeps flashing up on the screen to correct. the only solution is to format it. i bought mine two days ago and the first one stuffed up so took it back for a replacement. this one worked when i turned it on but turned out the flashing cross appeared when connected to computer (i have a mac). good luck
The red cross means its been wiped usually. Connect it to your pc and go to my computer. Click on the tom tom logo and see what is on your device. The maps should be there in yellow folders. Copy and paste these in to a folder. Then reformat the device by right clicking on the logo and selecting fat 32. When done reset the device for 30 sec and connect back to your pc and install the latest version of tom tom home. You can then get all the fee updates, thhen go to add maps where you can put your maps back on from the folder you made