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Just did a XP Pro installation/upgrade. All went well UNTIL the system no longer recognizes the mouse! I installed using a MS Wireless Desktop Elite kybd and its accompanying Wireless Intellimouse Explorer 2.0. Everything was fine until on an eventual restart, I had kybd access BUT the mouse would not respond! This is the 1st time in 26 years that this has ever happened to me. NOTE: Device Manager doesn't even list "Mice and other pointing devices"!!! I've tried everything that I can imagine: - used different PS/2 kybds, PS2 & USB mice - NADA - "Add Hardware" doesn't seem to offer an solution least... I cannot find a mouse option. PLEASE PLEASE PLEASE HELP ME... This machine is destined for Kenya and it is to be loaded onto a [shipping] container at noon (5 hours from now!) AND I still have to finish installing applications, etc, etc. Thanks in advance... I REALLY need a hand!

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  • 2 more comments 
  • utheman634 Apr 23, 2010

    I've used corded PS/2 (and USB) mice to no avail. :(
    AND I "ditched" the wireless kybd... I'm ONLY using a PS2 kybd now.

    I will take another look at the BIOS though...

    BIOS is AMI v02.61
    NOTE: Under USB Configuration (Module Version - 2.24.5-13.4)
    The BIOS sees 1 Mouse Enabled.

    But alas... XPPro comes up blind. :(

  • utheman634 Apr 23, 2010

    Not "eyecatchers" in Device Manager.
    It doesn't list "Mice..." AT ALL!

  • utheman634 Apr 23, 2010

    No luck whatsoever! :(

    Followed all instructions, deleted all grayed out instances as directed.
    Shutdown, Replugged USB mouse, StartUp, still no mouse. :(

    Does it look like doing a "fresh" install?

  • utheman634 Apr 23, 2010

    Ok, thanks.
    I've already started the reinstall.
    Now I'm really behind the 8-ball! :(

    Appreciate the effort... have a better day than I'm destined to have ! :))



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1) Have you tried PS/2 mouse (a restart is required for it to start working)?
2) For a USB mouse - few things to try:

  • Some computers require a special setting in the BIOS to recognize/function with USB input devices (kbrd and/or mouse)... Enter the BIOS (restart computer, then press - usually - DEL or F2 or F10), and set USB mouse support to Enable. Do the same for the kbrd setting - if exists (Usually under Integrated Peripherals, but may vary on different BIOSes... Just search for it!)
  • If using a wireless mouse, sync it with the receiver properly. Usually the kbrd sync has to be done first.
  • Try using a corded mouse.
  • Make use of the rear USB ports, rather than the front ones.
  • If you manage to do so with the keyboard only - update the motherboard's chipset driver.
Good luck,

Posted on Apr 23, 2010

  • 2 more comments 
  • Ran Kedar
    Ran Kedar Apr 23, 2010

    Look at the Device Manager.
    Any red exes, yellow question marks or yellow exclamation marks?

  • Ran Kedar
    Ran Kedar Apr 23, 2010


    If that didn't help, try uninstalling obsolete (non-preset) devices:

    1. Unplug the mouse.

    2. Restart the computer.

    3. Reattach and activate/power up all USB devices you're
      using (webcan,
      camera, printer, scanner, etc -> this is just a precaution)

    4. Start -> Run.

    5. Type in: cmd

    6. Press Enter.

    7. Type in: set devmgr_show_nonpresent_devices=1

    8. Press Enter.

    9. Type in: devmgmt.msc

    10. Press Enter.

    11. Device Manager window should be opened. Click (or press) on View (Use Alt to get to the menus)..

    12. Click Show hidden devices.

    13. Expand (press '+') the Universal Serial Bus Controllers. branch
      and delete ALL
      "grayed-out" devices under it (stand on them, press delete; OK).

    14. Repeat step 13 for any grayed-out devices (if exist)
      under: a) Mice and other pointing devices; b) Human Interface Devices; c) Other
      devices. (** If you want, you can remove all the non-present
      (grayed-out) devices in all presets - except for in Non-Plug and Play
      Drivers [which is too risky if you don't know what you're doing]).

    15. Close the Device Manager.

    16. Shutdown your computer and plug in a mouse (USB or PS/2 - whatever you'd like to use)

    17. Power up the computer and let Windows fully load.
    The mouse should be now re-recognized and hopefully installed.

    for your comment on this...

    Good luck again,

  • Ran Kedar
    Ran Kedar Apr 23, 2010

    If you've done ALL I've suggested, including updating the chipset drivers - So yes, I'm afraid that a fresh installation IS the only solution for your problem!

  • Ran Kedar
    Ran Kedar Apr 23, 2010

    Thanks, I just might have a good day! :)
    And do yourself a favor, and take things in proportion... It's not that big of a deal! at the end of the day it's just a freakin' computer. I wish all my problems in life were as "serious" as this.

    Cheer up!
    Feel free to consult me if you need further assistance...

    Have a GREAT day,



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