Question about HP OfficeJet 4315 All-In-One InkJet Printer

1 Answer

I used to be able to scan fine from my HP4315 but since I reinstalled the software to add an additional printer it won't work

Posted by on

  • 3 more comments 
  • anne689 Apr 23, 2010

    HI there

    Thank you! I installed an HP1400. I then got the Photosmart Studio which I didn't have before. Trying to do a scan from there brings up HP Scan Pro followed by a message saying the scanner can't be found. Basically it isn't finding a default scanner at all. I have tried resetting everything unplugging everything and reinstalling the drivers... nothing.

    Previously I only had HP Scan Pro and would be more than happy to go back to that and then elect which scanner I want to use.. Or is that eutopia?!

    I should also mention that I run a MAC using OS 10.5.8

    Thanks for your help

    Anne

  • anne689 Apr 23, 2010

    HI there

    Thank you! I installed an HP1400. I then got the Photosmart Studio which I didn't have before. Trying to do a scan from there brings up HP Scan Pro followed by a message saying the scanner can't be found. Basically it isn't finding a default scanner at all. I have tried resetting everything unplugging everything and reinstalling the drivers... nothing.

    Previously I only had HP Scan Pro and would be more than happy to go back to that and then elect which scanner I want to use.. Or is that eutopia?!

    I should also mention that I run a MAC using OS 10.5.8

    Thanks for your help

    Anne

  • anne689 Apr 23, 2010

    I would if I could...I don't get that option.

    Do you have a clever way for me to do that?


  • anne689 Apr 23, 2010

    I did say I am running a MAC and this seems to refer to windows???

    Anne


  • anne689 Apr 23, 2010

    Also I can print from it just not use it as a scanner..

    Your service will only work if you actually respond to my query and don't assume things

    Anne


×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 776 Answers

Hi,

Just want to check have you checked the printer settings for your HP4315. Whenever you try and scan what is the default printer that is set on the computer.

Also please mention which addidtional printer have you installed and are all they installed on the same computer.

Please check for the printer sttings as which is the default printer added on your computer, you might have to choose manually to use which pinter for use.

Waiting for a response.

Posted on Apr 23, 2010

  • Dushyant Bist
    Dushyant Bist Apr 23, 2010

    Going forward just manually slect the printer that you want to use in the printer setting.

  • Dushyant Bist
    Dushyant Bist Apr 23, 2010

    Please click on:



    Start>Control Panel>Printer and Faxes



    Here you should find your printer, over there select your printer and do a right click to use it for printing at that time or set a default printer.



    Also when you print a documet, befor the computer sends the data for print your computer will ask you to choose the printer you want to use at that time.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer is ok scanner doesnt scan when prompted to do so.


If you can the Copy then the scanning Hardware is fine
If you cannot scan to computer the need to check the Software
Reinstall the HP Software and drivers

Note : first complete uninstalling form the control panel > Add/Rem programs
and reinstall the Software using the installation CD


Jan 22, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

Scanner won't stay installed


When you install the printer software is it installed properly? if the printer is installed properly then you will do need to do the same step. First, uninstall the printer software by going to control panel > add/remove programs and then uninstall all the printer software. then go to control panel > printer and faxes if printer is present in the printer and faxes delete the printer. Restart the computer. Before reinstalling the printer software turn off your firewall, anti-virus, spyware if you have any. Then reinstall the printer. Try to scan again. if it works then try to restart your computer and scan again. it should work

Oct 27, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

My problem begins when I start to scan with my Cannon MP240 printer , the error messages apppear..'Printer is in use or an error has occured. Check Status. Scanner Driver will be closed.' My question is...


scanning has nothing to do with the printing ...so ...in theory it has to scan just fine without ink at all in the printer ...so ..if you have unexpected errors...probably it has something to do with the operating system and the driver ...so ...first remove with the add /remove software ( control panel ) the driver ...and reinstall it clean ..if this would not fix the problem ....you probably have to reinstall the operating system as well cause it has issues that interfere with the accurate function of the scanner /printer

Sep 08, 2009 | Canon PIXMA MP240 All-In-One InkJet...

1 Answer

HP 2410 prints & copies fine but won't scan.


Well if you are able to copy from your printer,it suggests that the hardware is perfectly fine.Its just an issue with the software.May be you are using an old software that is not compatible with the new operating system of your computer.If this is not the problem then try uninstalling and then reinstalling the software.And mind that when to uninstall the software do it completely from the registry,program files as well as add/remove programs.If you want any further support, an online technician from techbuddies can help you for free.For this log on to http://tinyurl.com/m7ghqz

Jun 18, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Printer not communicating with computer


Try go to system prefs, print and fax. Remove your printer from list then add it again. It may pay to uninstall software first, then reinstall

Apr 29, 2009 | HP Photosmart 3210 Printer

1 Answer

SmarThru Office can't see scanner (nor can word)


Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.

Apr 16, 2009 | HP PSC 1350 All-In-One Thermal Printer

1 Answer

Scanner not set up


Have to uninstall and reinstall full software solution. First uninstall using the hp program, then use add/remove program uninstall Image zone, extended capabillities and HP update, restart pc and search for scrubber in Hp software it's in utility folder, ccc, doubleclick it to work. then you are ready to reinstall the fully software.

Nov 17, 2008 | HP LaserJet 3050 All-In-One Printer

2 Answers

Scanning a document


#1 You can't typ in the "Scan To" box, only select from the drop down. If there is nothing in the drop down then it is probably a software install problem. I had to uninstall ALL HP software (including updates) from Add/Remove Programs in Control Panel, Disconnect the scanner and reinstall from scratrch.

I was working with a HP 1200PSC and HP SJ 4890, let me know what you have.

MM85

Jul 22, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
HP OfficeJet 4315 All-In-One InkJet Printer Logo

Related Topics:

43 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...