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Just purchased a used ComSwitch 5500. Reset the unit to the factory default settings (programming code #*999*. However when receiving a fax on my Lanier 4150 the 5500 clicks. The 4150 clicks. And the 4150 shows that it is receiving the fax but then nothing. not fax. Could it be a problem with the 5500fax/modem Port transfer Code? the factory default setting is 11. But there are settings from 0 to 9999. TIA Peter Moseley

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  • pmoseley
    pmoseley Mar 23, 2008

    Thanks Ginko, When the incomming line is connected directly to the 4150 the fax machine works fine. The symptoms that I described occur only when the signal is routed through the 5500. This would lead you to condlude that there is something wrong with the 5500. Except that there are 10,000 diferent FAX/MODEM transfer codes. The factory default is 11 could it be that the factory default code is not appropriate for the 4150? The 5500 works fine with the phone and the answering machine

    TIA,
    Peter Moseley

  • pmoseley
    pmoseley Mar 23, 2008

    Thanks eagle338, The codes are very helpful.

  • pmoseley
    pmoseley Mar 23, 2008

    Thanks early1234, I have the list of codes but I don't see how to set the 5500 to HOME mode.

  • pmoseley
    pmoseley Mar 23, 2008

    Thanks Micromaster, The fax machine works properly when connected directly to the phone line.

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ComSwitch 5500 does not do anything else than re-directing the call signal to the right device. Unless it is faulty, ComSwitch 5500 will not change the format or content of the signal transmitted to the other device. If the comswitch clicks, then send the fax to Lanier 4150 and this start printing, then the problem is with the Lanier 4150, or with cables, or with connection to the switch.
Try the Lanier 4150 as standalone fax. Once you verify that the Fax is ok, check the phone canles you are using , particularly the one going from the switch to the fax.
And finally, VERY IMPORTANT : ensure that you connect the fax to the To the FAX/MODEM port and not PHONE or TAD port, check it out.

Regards

Posted on Mar 23, 2008

  • Ginko
    Ginko Mar 24, 2008

    The 5500 fax/modem Port transfer Code is the channel identificative for your port, this has nothing to do with 5500 Programming Codes posted by other experts. Port 11 as transfer code should be accepted by any phone, modem, or fax machine connected.If you change any other setting by mistake you can restore all using again programming code 999 Reset to Factory Settings. Port transfer Code it is not a frequency standard or an encryption code etc. it will not change the signal transmitted on fax/modem port. And if the switch clicks and send signal to fax the port it is opening.
    If you fax does not work it is not because you are using port code 11, as this it is just the channel the switch is using to direct signal to fax. You change this value only when you want to customize your switch to do different things. For example directing local faxes to port 11 and long distance one to port 21.
    If your fax print a blank paper:
    Firsd do a reset using code 999, ensure that it worked checking that values went back to factory default.
    Ensure first that you are using your Fax connected to fax/modem Port.
    Ensure that cable to fax it is right kind and it is working by replacing it at least once.
    If you did all the above, and ensured that fax is fine then probably
    the ComSwitch 5500 is defective. Get a replacecemen or bring it to a service centre.
    Check carefully that is not the rj11 phone cable going from switch to fax.. Connect fax machine straight to phone socket using same cable. some cable can still work for phone calls and not with Faxes.

    regards







  • Jeff Bercaw
    Jeff Bercaw Aug 22, 2012

    Ginko, Command-Comm is now out of business, has anyone saved the programming codes as the link does not work?? Thank you

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Hi! Here are some programming codes for your device.. hope this helps..
http://www.command-comm.com/technical_support/comswitch5500programmingcodes.html

Posted on Mar 23, 2008

  • Jeff Bercaw
    Jeff Bercaw Aug 22, 2012

    did you save the programming codes or know of another location to attain them?? Command-Comm is no longer in business. Thank you

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  • Master
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There is no problem with your 5500fax/modem port transfer code.

Be sure that you are in HOME mode

reset your phone again and do a automatic mode because there are way lot to many codes. for a list of the codes...you can see it here.

http://www.commandcommunications.com/technical_support/operators_guides.php?tech=cs5500program

for troubleshooting steps:

http://www.commandcommunications.com/technical_support/operators_guides.php?tech=cs5500troubleshoot

Posted on Mar 23, 2008

  • earl norman llanera
    earl norman llanera Mar 23, 2008

    CHECK the wirings too. be sure to have the right connection going to the 5500.

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Check the thermal paper inside, could be not inserted properly

Posted on Mar 23, 2008

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