Question about EnGenius EOC-3220 (EOC3220)

4 Answers

I recently upgraded my engenius EOC 3220 firmware. After reboot, the router cold not be accessed. tired 192.168.1.1, 192.168.1.254 etc. . .and none worked. . Had to buy a null cable, but still couldnt telnet, ping or even connect to "flash reset" the router. . . What can i do now? i have had to buy a replacement twice, i dont have money to buy another now. . Thanks in Adv for help. . .

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  • 6 more comments 
  • Bill Castor Apr 23, 2010

    Thanks for your reply. . . But, i have tried everything in the "General FAQ"section of the link you posted, but nothing worked. I had to get a friend to phisically check the unit for me. We noticed that only three lights lite when connected accordingly(one does not). What other recommendation do you have for me?
    Thanks in Advance.

  • Bill Castor Apr 23, 2010

    Ok, the version i upgraded to is: v1.43.05.



  • Bill Castor Apr 23, 2010

    The Browser stays over 120sec then says "page cannot be found", and atimes it returns a blank page. . . I pinged the two addresses they were all timing out (no response, four times)

    PC ip 192.168.1.100
    subnet 255.255.255.0

    ip i typed in the browser
    1) 192.168.1.1 - - - For bridge mode
    2) 192.168.1.2 - - - For AP mode


  • Bill Castor Apr 23, 2010

    Sorry, an Engenius EOC 3220 has no reset button. I have tried other methods you lisyed in your post, none worked. . .I dont even get reply when i ping the IP's. . . Cant also flash reset with VGA cord or LAN cable connected to the router.
    Pls any futher recommendation?
    Thanks in Adv. . !


  • Bill Castor Apr 23, 2010

    how can i upgrade my firmware when i cant login to the router? i have tried via the browser, telnet, hyper-terminal, and none worked? any suggestion on what to do?

  • Bill Castor Apr 24, 2010

    Thanx Buddy. .
    I think i am left with no other option than to get a new one .. . :-(
    Regards!


  • Bill Castor Apr 29, 2010

    An Engenius EOC 3220 does not have a reset button. its uses a null serial cable for its reset. . .
    any more recommendations. . .?
    Thanks . .


  • Bill Castor Apr 29, 2010

    I guess Eksa you right. . . I have contacted them, and no reply yet. I even called a million times but no response. . .
    Had to get a new powerstation 2. Its wonderful. like it. .
    Thanks all for the help. .

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Hey,

It sounds like the firmware update failed and the unit has been bricked, it does not start up - or function at all, the firmware will need to be reloaded, but since it does not have a working firmware, it can't be done.

Note: Any failed firmware upgrade may result in permanent damage to your device and will automatically void the warranty. Never upgrade the device firmware via a wireless connection.


-- Certainly there is a way to restore - reprogram the firmware into the device.


but in this case, it is not possible over serial or network connection.


There may be a backup firmware that gets loaded when a firmware update fails, then you might be able to restore it, if you had inside information from EnGenius on how it is done, or there might not be anything, If there is such a solution, it is not common knowledge, the service techs at EnGenius will fix it for you. But hardly anyone outside of their facilities would know.


So, contact them directly, I think its very unlikely that you would find the assistance you require from FixYa in such a advanced problem.

http://www.engeniustech.com/datacom/support/service-request.aspx

Posted on Apr 24, 2010

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The router have a reset to factory defaults button on the rear side...It is a hole ..that you have to get a ball point pen and press...connect it to the power..and press that about 10 sec. This shoult get it to the factory defaults and be accessible by 192.168.1.1 and admin...admin for password and user..
even if you made the wrong update ...for the firmware ..it should open the interface ..and ask for firmware update..the actual adress is probably changed and this will get it back to its original ip address..so you will be able to get to setting from the browser..by http://192.168.1.1

Posted on Apr 24, 2010

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Press RESET/WPs button for 10 seconds it is in back side of router.
Then if you are still not able to access it with default link.
Then upgrade your firmware again to newest version.
Connect your router to computer with ethernet lan cable.
Try below link to access.
http://192.168.1.1
or
http://192.168.0.1
Also check your computer ip gateway ip is your router ip.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Apr 23, 2010

  • You need to upgrade your router firmware again.Then it will work.
    Let me know if you need further assistance.
    Thanks for using FixYa.



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Refer to the following link. It contains a factory reset procedure that will reset your settings to factory defaults so that you can use the IP that you were previously using to access it.
http://www.engeniustech.com/datacom/products/resources.aspx?faq=8&ID=171
Try it and let me know so that we can try something else if required.

Sai.

Posted on Apr 23, 2010

  • eagle338
    eagle338 Apr 23, 2010

    Please let me know the version of the firmware you have upgraded with and I will help you troubleshoot it. As for the 3 lights, when the firmware is upgraded the internet light goes off coz it has to be re-configured to be able to connect to the internet. Please provide the info requested and we shall solve it in a jiffy!

    Sai.


  • eagle338
    eagle338 Apr 23, 2010

    Try 192.168.1.2 and 192.168.1.1
    If it does not work let me know what happens after you type the IP into the address bar and hit enter.

    Sai.


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1 Answer

My Seneo 3220 has changed its mac and gone to Realtek,can not log on to it any more,think its lost Engenius software. nigel 2205


I have no idea what it means for a Senao to "go to Realtek."
Here is the factory reset procedure for the Senao EOC-3220:

An RS-232 null modem serial cable is required for this procedure.


1. Connect the EOC-3220 to your computer with a null modem serial cable.


2. Start a HyperTerminal session: Click Start and then select Programs -> Accessories -> Communications -> HyperTerminal.


3. After the HyperTerminal window appears:


a. Give this new connection a name. Ex: EOC-3220.


b. Select correct COM port. Ex:COM1.


c. Set baud rate as "38400", data bits "8", parity "none", stop bits "1", and flow control as "None". Then press "OK" to bring up the HyperTerminal window.


4. Wait until the "#" is displayed in the HyperTerminal window.


5. Type "flash reset", then hit enter.


6. Type "reboot", then hit enter. After the device reboots, all settings will be at factory default.

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What are you using for Internet connects? do you have the Access point connected to a Router. or is it connected to the Cable or DSL modem. I will need more information to complete this. If you have a router is is set to give an IP address or do you have a static IP? If it is set to give a Dynamic ip change the access point to recieve ip address from router and same with computer. If your connected directly to the Modem with the access point and you only have one IP address it will be used by the access point and not allow the computer to connect.
for more help please provide your internet (DSL, T1, CABLE) if you have router,  how it provides IP, and how access point is connected to it.

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1 Answer

I have EnGenius EOC-3220 (EOC3220) i can not reset with my null serial cable please help me


Depending on the serial cable you have, you may need a modem (crossover) adapter between the cable and the EOC-3220. A good diagnostic is the following: with the EOC-3220 unplugged from power, connect your serial cable and make all the proper baud rate etc. settings in your serial communications program. When it is running, plug the EOC-3220 into power. If you don't see any garbage characters appear on your screen when you plug the power in, your comm program is probably not set up properly. If you see garbage characters but they are not immediately followed by good information from the EOC-3220, then you either need a null modem adapter inline, or you have a dead EOC-3220. If you've never communicated successfully with an EOC-3220 before over the serial channel, the only way to know if you have a dead one is to try again with a known-good one.

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Username password


Start a HyperTerminal session: Click Start and then select Programs -> Accessories -> Communications -> HyperTerminal. c. Set baud rate as "38400", data bits "8", parity "none", stop bits "1", and flow control as "None". Then press "OK" to bring up the HyperTerminal window.

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Try to Flush DNS Cache
ipconfig /flushDNS

Also

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hello!

-- try to change wireless channel on your access point
-- try to enable wireless security on your wireless network
-- try to assign static ip address on your wireless computer

Apr 26, 2008 | EnGenius EOC-3220 (EOC3220)

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Engenius EOC-3220+


if you have a the router's manual,there is a guide on how to do that.

but in case you dont have the manual go to the device website and get some guide.default ip varied from different manufacturer

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Start a HyperTerminal session: Click Start and then select Programs -> Accessories -> Communications -> HyperTerminal. c. Set baud rate as "38400", data bits "8", parity "none", stop bits "1", and flow control as "None". Then press "OK" to bring up the HyperTerminal window.

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Needs reset


Don't use Engenius...there tech support is terrible and that is very mildly put....I don't use them anymore.....

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