HP Photosmart C4150 All-In-One InkJet Printer Logo
Posted on Mar 23, 2008
Answered by a Fixya Expert

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Printer shows Carriage Jam, but I can't find it.

I installed new ink cartridges in the printer and after some initial banging noises, an error message said "Carriage Jam, Open Door Clear Carriage Jam". The problem is that there is no jam. Another message repeatedly advises that I check the arrangement of the ink cartridges. I've changed them many times in the past and did it in the same manner this last time. The cartridges are in correctly and securely. I've unplugged and replugged the printer, have turned the power on and off, but nothing has changed the error message. I cannot find anything that would cause a carriage jam. Please help. I just bought $100 worth of new ink cartridges and don't want to have to buy a new (and possibly different brand) photo printer.

  • 2 more comments 
  • patti51 Mar 23, 2008

    Thank you. At current rates for repair service, I think I will buy a new printer rather than repairing the current one. What you said makes sense and I appreciate your input.

  • patti51 Apr 06, 2008

    I pushed the cartridge left and right several inches with no change. At this time, I've already purchased a new and different brand printer. Thank you for your input.

  • Anonymous Mar 16, 2014

    Grinding noise and carriage jam error after changing ink and using photo paper

  • Anonymous Mar 27, 2014

    I bought a new printer and am trying to set it up for use... However, I keep running into an error message "Clear Cartridge jam" please help me resolve this issue so I may use my new equipment.

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5 Answers

A

Anonymous

I pushed the carriage HARD to the left (figuring that I was going to have to get a new printer helped me not worry about breaking it!) and it finally slammed over to about the middle of the bar inside the machine. I then turned the printer off and on and it aligned itself and seems like it's going to work.

A

Anonymous

Think dudes i can solve my problem

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A

Anonymous

I have an HP5610. The cartridges began making a banging noise upon instaling new ones. The suggestion of pushing the cartridges to the left 1/4" seemed to unjam them. The printer works fine now.
Thanks

A

Anonymous

Push cartri9age to left about a 1/4", with finger pressure. Un-jammed my printer.

Anonymous

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  • Posted on Mar 23, 2008
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Many reason coses carriage jam bout i think that the in coder belt faulty

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Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
Step one: Reset the printer
  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
Figure 1: Lifting the top cover
Lift the top cover.
  1. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 2: Unlatching cartridge


1 - Black cartridge
2 - Color cartridges
  1. Remove the cartridge indicated in the error message.
Figure 3: Removing cartridge
Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  1. Lightly moisten the swab and squeeze out excess moisture.
  2. Holding the cartridge by its handle, wipe the copper contacts.
Figure 4: Wiping the contacts


1 - Copper contacts
  1. Replace the cartridge, then close the latch and the printer top cover.

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For the cartridge jam, that means that either the ink is not properly installed or there is one tiny piece of something blocking the sensors. Same is true with the carriage jam.Please try to look for small bits of paper and remove it.

Is the ink newly installed?
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Get Instant services and solution for your HP Printer support. Printer services USA is here to fix your printer anywhere anytime, just call us on our toll-free printer number +1 866-918-4391 or for more visit our official website
https://www.printsupportusa.com/

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Open the printer access door and remove both of the ink cartridge, then remove also the printhead, after that close the printer access door, without those parts. Then it will show a message in the printer screen, "Printhead is missing or has come loose" or "Printhead Not Detected" Install the printhead, just the printhead without the ink cartridges. After that close the printer access door. Then it will show you a message"Ink cartridges is not installed,install ink cartridges". then open again the printer access door, then install the black ink cartridge without the color ink cartridge. then close the printer access door, then message must be " Color ink cartridge is not installed, install color ink cartridge" then install the color ink cartridge." the message must be,"New printhead is detected calibration require, load paper and press start"

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by: E.brown

Happy Printing(", )
Kodak AIO tech support 1-800-421-6699
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