Question about Sharp BDHP20U Blu-Ray Player

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Our player says we need an update in order to play the disc.

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Have you ever upgraded the firmware? check the manufacturers website

Posted on Apr 23, 2010

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I have a samsung BD c5500 bluray player. When I try to play movies it says mismatch disk and region code. How can I fix this?


Providing that you have a legal DVD player that is meant to play discs in this country and that you have bought a legal disc (not an illegal bootleg copy) you might need to do a firmware update on player.

If player has internet connectivity you can do it directly on player - it should be a menu prompt to update firmware

if no internet connection is available on player you will need to contact Samsung and have them send firmware update to you on a disc and load it that way

If either disc or player is a bootleg or grey/black market purchase than that is the issue

Players will only play discs from the region they were made to work in

USA is region 1

good luck

Mar 13, 2011 | Samsung Televison & Video

2 Answers

My Sony BDP-S370/BX37 does not play all the Bluray discs I have. For instance it will not play Tim Burton's Alice in Wonderland but will play Disney's Sleeping Beauty and Coraline. What do I need to do?


In most cases, the issue might be with the Java contents on the new Blu-ray discs is making this issues. The Blu-ray technology is developing everyday and adding more and more features to the existing technology. Hence it is required to make the Blu-ray Player up-to-date by installing the latest firmware update available from the manufacturer (who ever it is). Going ahead with the first step, please install the latest firmware update available for the Blu-ray Player.


Please click the following link to get the latest firmware update available for your Blu-ray Player:


http://esupport.sony.com/US/perl/swu-download.pl?upd_id=6237&mdl=BDPS370


You can review the "Important Notes" and "Firmware Update Instructions" on the page to get the instructions to install the firmware update.


If the issue persists after installing the firmware update, it would have been with the disc. Check the disc with another player; try different discs with same player.


If the Blu-ray Player is not at all playing any Blu-ray disc, then it may require service.

Jan 20, 2011 | Sony BDPS370 BluRay Player

3 Answers

Won't play new blue ray disk


Will your machine play standard movie DVD discs? if it does then the laser pickup assembly is the problem. The blue ray discs require a higher precision tracking to offer better resolution.

Dec 23, 2010 | Sony BDP-S300 Blu-Ray Disc Player

2 Answers

It is not playing any dvd's. It says invalid or


Follow the steps below to troubleshoot if the BD player cannot read or play a disc:

1. Ensure the Easy Setup procedure has been completed on the BD player.

NOTE: Can't play DISC may display on the LCD screen if the Easy Setup procedure was not completed first.
2. Ensure the inserted disc is compatible with the BD player.

NOTE: Consult the instruction manual of the BD player for a list of compatible discs.Manuals are available online through the Manuals/Specs/Warranty link on this page.
3. Select BD players may require that a USB memory device has been properly inserted into the EXT slot of the player prior to playing the movie. If the BD player being used does not have an EXT input, skip this step.

NOTE: The USB memory device may need to be re-formatted to FAT32 format prior to inserting it into the player.
4. Use a soft cloth to clean the disc.
5. Examine the disc for any cracks or scratches that might be interfering with playback.
6. Attempt to play another disc.

NOTE: If another disc plays in the player, then the previous disc may be faulty. In this case, contact the Customer Information Service Center at 800-222-7669 to speak with a customer service representative for further troubleshooting.
7. Remove the disc from the BD player.
8. Turn off the BD player.
9. Unplug the power cord of the BD player from the electrical outlet.
10. Let the player remain without power for 1 minute.
11. Plug the power cord back into the electrical outlet.
12. Turn on the BD player.
13. Insert the disc into the BD player.
14. Attempt to play the disc.

If the issue is not resolved even after performing these steps, then try installing the latest Firmware update if you have not done yet.
Here is the link to download and install the Firmware update.
http://esupport.sony.com/US/perl/swu-list.pl?mdl=BDPS360
Select the correct Operating System and download the Firmware update.
Then follow the instruction on the same to install the update in the Player.
If the issue is not resolved even after installing the update, then Playe may require service.

Jul 21, 2010 | Sony BDP-S360 DVD Player

1 Answer

Just bought the BD-C5500 model and set it all up but when i try to play a blu ray disc i get a message saying "your blu-ray player requires an update in order to play this disc.... Why would a brand new...


Bluray players have to be updated periodically because they are a technology in progress.
The good thing about bluray players is that you can perform the maintenance on them at home yourself and not have to buy a new bluray player when the content in the discs are changed. You can also take the unit to a Best Buy and a member of the Geek squad will do it for you for a charge.
This is the link to the update file.
http://www.samsung.com/us/consumer/tv-video/blu-ray/blu-ray-players/BD-C5500/XAA/index.idx?pagetype=prd_detail&tab=support
Click on the "Support & Downloads" tab and click "Firmware" you will see a .pdf file that contains instructions, The other file is the firmware update that you need.

Jun 13, 2010 | Televison & Video

2 Answers

Just put amovie into my blueray player and got a warning stating: Your Blu-ray player requires an update in order to play this disc. What do I do?


You need to contact you blu ray manufacture and register your player with them and ask if they could send you out a firmware disc to pop into the player and download the new firmware....takes about 10min or less after you get the disc.

Apr 24, 2010 | Sharp BDHP20U Blu-Ray Player

1 Answer

My Sharp Aquos Blu Ray player cannot play my blue ray disc.


goto sharpusa.com and put in your model number. download the update to flashdrive and the update your blu ray..and it will then play

Apr 24, 2010 | Sharp AQUOS Blu-ray Disc Player

3 Answers

Will not play blu ray discs but will play ordinary dvd's


You need the firmware update. You need to download it from here...
http://www.sharpusa.com/CustomerSupport/ProductDownloads/SoftwareDownloads.aspx
and save it to a usb flash drive that is between 1-2 gigs in storage with no other files saved on to it. insert the flash drive into your blu ray player and select " software update" from the settings menu.

Jan 02, 2010 | Sharp BDHP20U Blu-Ray Player

2 Answers

Trying to play new release (TAKEN) says I need an update? have used for months first time to see this


Yes you need to go to your blueray's website and download a update in order for the disk to work.

As it has new stuff that does not support you current plyers version.

May 25, 2009 | Sharp AQUOS Blu-ray Disc Player

1 Answer

Problem with playing


Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!

Jan 14, 2009 | Sony BDP-S300 Blu-Ray Disc Player

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