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The printer is installed in windows 7 but cannot run software to install toolbox. got it to work but does not recognise printer.

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  • jbell4 Apr 23, 2010

    i am using windows 7 32bit. the printer work fine but not the software for it.

  • jbell4 Apr 23, 2010

    try all the other too but they do not work either.

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Hi! You may need to download a firmware for the printer for it to enable to work for windows 7. Hopefully an update is available for your printer. HOpe this helps and good luck!

Posted on Apr 23, 2010

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Windows 7 has two different versions on the format side and that is 64/32

Now if your running 64 bit chances are is your printer does not like the driver that came with it so you need to find a 64 bit driver or downgrade to 32 bit windows 7 operating system.

If windows is not recognizing the printer is there you may need to download a updated driver for the printer before it will work correctly.

let us know what version of windows 7 64/32?

your make and model printer?

Thanks

Posted on Apr 23, 2010

  • Grand Canyon Tech
    Grand Canyon Tech Apr 23, 2010

    Ok, it might be software not comptable for windows 7 then you might need to wait until the manufacture comes out with better software or updates for windows 7. I bet you bought this before windows 7 was made is what its adding up to being and the software your running might have been for vista or windows xp.



    you can try to right mouse click on the install icon then go down to properties and click run windows comptability mode but I doubt that will help.



    Let me know ether way,

  • Grand Canyon Tech
    Grand Canyon Tech Apr 23, 2010

    well i hope the other expert is telling you the correct things here as the softeware is not compatable with windows 7.

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