Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative Zen Troubles

Hi there,
I have a year and a half old Creative Zen Vision:M (30GB). It has always worked well until I installed a music (MP3) album onto it that it didn't agree with. It froze when I attempted to play a track so I reset the player using the 'Reset' pinhole facility on the bottom of the player. This has resulted in more problems than resolutions howeveras since then it has always displayed the 'Rebuilding' screen when I start it up. It has also lost half of my music. Not a problem I told myself until I tried to connect it to my PC only to find that it wouldn't sync. The Creative Media Organiser does not recognise it and Creative's own 'MP3 Recovery' online system does not work.
Any ideas?

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  • dardojc Apr 01, 2008

    i've had my zen for a year and have kept it in pretty good shape, maybe dropped it twice but not hard. its never given me problems until i tried to add music tonight and it wouldn't recognize my mp3, then it wiped everything out of it! any ideas or is it time to replace?

  • Anonymous Apr 08, 2008

    My Zen wont charge or work or anything

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  • 8,596 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 29, 2008

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