Paper under toner cartridge

pull out the toner cartridges and see if paper wedged under the cartridges. Pull out the drum unit see if paper wedged under it.
Check back of printer . may may a cover where paper turns around may be jammed in this location also. check paper tray pull it out see if paper jammed at paper pickup point.
Check printer user manual for clues on how to clear paper jams
page 91
http://downloadcenter.samsung.com/content/UM/201512/20151210113455258/EN/english.pdf

Unplug the printer and wait half an hour. You want the internals of the printer to cool down, otherwise they might burn you.
Open the top of the printer, and remove the toner cartridge, there will be visual instructions printed on the top of the cartridge on how to remove it. Take care to place this on paper towels, as toner can be shaken loose and will stain anything it lands on.
You should be able to see a paper jam under where the toner cartridge, reach in and remove this jam.
After you've removed the jam, replace the toner cartridge and try printing again.

Hi

1. Paper jammed can be found in the paper tray. Just remove all the paper and inspect paper jammed from the feeder roller.

2. Paper jammed can be found in the toner cartridge compartment. Remove the toner cartridge and inspect for paper jammed.

3. Paper jammed can also be found in the rear door of the printer (back door of the print). Check if there is a back door and inspect for a paper jammed into the roller.

4. Paper jammed can be found in the toner cartridge itself. Check for teared paper inside the toner cartridge.

Please let me know if you need more help

Hi there !

Is your printer had jammed before and it stop printing in the middle of printing? For some reasons, paper can jammed due to printing interruptions, printer turn off, improper loading or feeding of paper, roller feeder had problem and others.

If jams before and paper have let inside the printer, please do the following first:

1. Check th paper tray, see inside if the paper is jammed inside that compartment. If there is paper jammed, remove, turn off your printer and turn on. This will solve your problem.

2. If not, open the printer cartridge door, remove the toner cartridge and look for paper jammed inside. If these is paper inside, remove it, turn off the printer and turn it on.

3. If you cannot see the paper jammed inside, the paper maybe inside the heating area. To remove paper, just turn off your printer and turn it on to roll over the paper jammed inside of it.

4. If the printer is blinking and saying there is paper jammed. You have to check the cartridge toner by opening the cartridge door, remove the cartridge and return it back but be sure it is well firmly fitted.

If following the 4 diagnostic procedure and you cannot locate the jammed paper, the problem lies on the toner cartridge itself. When toner cartridge is not rolling over, it will stop feeding the paper and it will cause printer to jammed.

To diagnose the problem, put old printer cartridge and if no toner power, just shake it well and I am sure there is still small amount of powder inside it and if it prints, the toner cartridge you purchase is defective. Reason, factory defect or improper refilling and part is not working well.

I hope it is helpful and thank you for using FixYa !

THERE IS STILL PAPER JAM IN THE PRINTER OR YOU NEED TO TURN IT OF BEFORE PRINTING AGAIN.

Open front door, remove toner cartridge, look for paper pick up roller (small rubber under toner cartridge) Use wet cloth or alcohol to clean it!
Good luck!

May be the rubber rollers are coated with dust
Clean it and try after it dries.
(Plz do not use 70grammes papers)...use 80g

check under the toner cart. there's a silver roller and a guide that paper scraps like to hide under and give you jams.

To remove the jammed sheet of paper :

1. Open the upper front door.
2. Grasping the print cartridge by the hand grip, pull it towards you and slightly up to lift it out of the holder.
3. Then pull the cartridge straight out towards you.
4. Locate the feed roller release lever and gently push it back to release the pressure on the paper.
5. Pull the paper out. CAUTION! The paper may be covered with unfused toner, which can stain garments.
6. If you see no paper jammed under the cartridge, remove paper tray 1. The paper may not have fed all of the way into the printer.
7. Reinstall the paper tray and the toner cartridge.
8. Close the upper front door.

I have a same problem .... somebody help us. :(