The Control Lock is a safety feature that enables the consumer to lock the control panel to prevent small children from manipulating the controls and accidentally starting the appliance. This can usually be reset and does not require a technician.
With the lock on, the control panel is disabled and you cannot use any of the controls, except the button to unlock it. It can inadvertently be set following a power outage, leaning against the control panel, or pressing and holding the wrong button. This is usually not an indication of a malfunction.
If this is a Whirlpool manufactured front loader, the following link explains how to lock/unlock this feature:
http://www.fixya.com/support/r3608801-control_panel_lock
These instructions are also printed on the front panel of the appliance and in the owner's manual.
If this does not correct your problem, then you may have a more serious problem than a simple operator control button issue (such as an operator console problem or main control board issue). Please post back and let me know if you need further assistance.
Here's what the Padlock represents:
Lock Function
You can lock the controls to prevent any selections from being made. Or you can lock the controls after you have started a cycle. children cannot accidentally start the washer by touching pads with this option selected.
To lock the washer, press and hold the DELAY START button for 3 seconds (on some models use SIGNAL button). To unlock the washer controls, press and hold the DELAY START button for 3 seconds. The control lock icon on the display will light up when it is on.
NOTE: The POWER button can still be used when the machine is locked.
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