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I have a samsung propel and at&t service. In the last couple weeks when I try to access my CV (cellular video) none of the videos will play and it displays invalid source message.

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  • JMAHER0623
    JMAHER0623 Apr 23, 2010

    The videos were accessible before. The videos are provided by at&t through the internet. It's things like clips of shows like the office and sports center. My fiance can still access his no problem. I have perfect internet service too. So i just don't have any idea of what it might be.



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  • 2,923 Answers

Are the videos accessible before? Are they new or old videos? Are they downloaded from the computer or are they created directly from the phone's camera? Where are the videos located (phone memory or external memory)?

If the videos are new, you need to check their file type and make sure that their file type is supported by the phone.

If the videos were working before, then suddenly they became inaccessible, then they could have become corrupted.

If the videos are in your external memory card, try to load another video with the same file format. If same problem occur, but they're working before, then the firmware or software of the phone is the one's corrupted.

You may need to contact the manufacturer and have them upgrade the firmware of the phone.

Thank you and good luck!

Posted on Apr 23, 2010

  • Melvin Ramos
    Melvin Ramos Apr 23, 2010

    I see. Thank you for the reply.

    Based on your statement, it's the software of the phone. This is just one indication that the phone has a corrupted software. The phone is giving you "invalid source", though you know you've got a good internet connection. Then, it's the software.

    Contact the manufacturer or your wireless provider and have them upgrade the firmware of you phone, and the problem should be fixed.

    Thank you!



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